United States onlyThis is a remote position.
Our client is looking for a Client Services Directorto lead their account management function and ensure consistent performance against clearly defined KPIs. This role is central to client retention, revenue stability, and team execution.
They operate within the digital marketing space and have built a strong reputation over the past few years by delivering measurable growth for clients through structured, performance-driven strategies.
This position focuses on managing and scaling the account management team, overseeing high-value client relationships, and maintaining accountability across revenue and service metrics. The ideal candidate is confident leading teams, comfortable with revenue ownership, and experienced working directly with executive-level stakeholders.
ResponsibilitiesLead and oversee the account management team to ensure KPI alignment and delivery
Monitor performance across accounts and proactively address risks or gaps
Manage and optimize processes tied to client retention and satisfaction
Ensure consistent communication standards across all client interactions
Oversee accounts with monthly recurring revenue ranging from $3,000 to $6,000
Manage total MRR portfolios between $20,000 and $100,000 per individual
Collaborate closely with leadership to align client strategy with business goals
Support team development, coaching, and performance improvement
Lead and oversee the account management team to ensure KPI alignment and delivery
Monitor performance across accounts and proactively address risks or gaps
Manage and optimize processes tied to client retention and satisfaction
Ensure consistent communication standards across all client interactions
Oversee accounts with monthly recurring revenue ranging from $3,000 to $6,000
Manage total MRR portfolios between $20,000 and $100,000 per individual
Collaborate closely with leadership to align client strategy with business goals
Support team development, coaching, and performance improvement
Requirements
Minimum of 3 years of experience within digital marketing agencies
Proven experience managing client accounts and account management teams
History of long-term tenure, ideally multiple years within the same agency
Strong understanding of recurring revenue models and performance metrics
Comfort working directly with CEOs and senior executives
Qualifications
Strong leadership and people management skills
High-level verbal and written communication skills
Professional presence with clear and confident spoken English
Comfortable in consultative and revenue-focused conversations
Ability to manage multiple priorities in a fast-paced environment
Benefits
Full-time position
100% remote role
Opportunity to lead and scale a core client-facing function
Exposure to high-level decision-makers and strategic initiatives
Long-term growth potential within a performance-driven organization
