VP, Client Strategy

VP, Client Strategy at Cro Metrics

Location: Remote (US)
Travel: 25%
Team: Integrated Growth Strategy (IGS)
Reports to: Co-CEO

The role

Cro Metrics is hiring a VP, Client Strategy to lead our Integrated Growth Strategy team and own client success across a portfolio. This leader will be accountable for client health, retention, and expansion while scaling a one-firm, integrated strategy for our clients. You’ll build and develop a high-performing team, set operating standards, and drive adoption of AI workflows that improve speed, quality, and consistency across delivery.

This is a senior leadership role requiring executive presence in a remote environment, where the ability to drive priorities forward,make clear decisions quickly and communicate them crisply is a foundation for success.

What you will be accountable for (top priorities)

1) Client portfolio ownership (health, retention, expansion)

• Own client health across a portfolio: proactively surface risk, drive mitigations, and prevent delivery breakdowns.
• Strengthen senior stakeholder relationships through clear outcomes, crisp communication, and consistent follow-through.
• Drive renewals and expansions by translating results into a confident growth plan and roadmap.

2) Scale a repeatable integrated capability, including AI workflow adoption

• Build the operating system for Integrated Growth Strategy that elevates and orchestrates across channels: standards, playbooks, templates, and repeatable delivery approaches.
• Lead AI adoption across the team by integrating AI workflows into planning, analysis, insight generation, documentation, and performance storytelling.
• Improve speed, quality, and consistency across accounts while maintaining strategic rigor.

3) Lead and develop a high-performing team

• Hire, coach, and retain Integrated Growth Strategists and Paid Media SMEs.
• Set clear expectations for quality, client impact, and ownership.
• Build a culture of accountability, strong client partnership, and sustainable performance in a remote environment.

4) Executive presence in a remote environment

• Make hard calls quickly, communicate them clearly, and drive alignment across clients and internal teams.
• Write and operate with clarity: context, decision, rationale, owners, and deadlines.
• Run a disciplined operating cadence (client and internal) that creates momentum and eliminates ambiguity.

What success looks like (6 to 12 months)

• Client Portfolio is stable and predictable: risks are identified early, delivery is consistent, and escalations decrease.
• Retention and expansion improve because see tangible outcomes, have a strong relationship with you and the team, have clear forward plans, and we have earned client trust.
• The IGS team is stronger: improved client impact, high bar for quality, better leverage of SMEs.
• AI workflows are adopted across IGS, reducing cycle time and improving quality and consistency.
• A scalable operating model is in place that: delivers client outcomes, leverages AI, systems & process, accounts for the right staffing needs and delivers target margin

Requirements

• Deep experience leading and growing an integrated client portfolios with senior stakeholders (e.g., VP, SVP, C-suite) across the digital landscape preferably in an agency
• Demonstrated success scaling an integrated capability
• Strong people leader: hiring, team development, performance management, and culture building in remote environments.
• Operational fluency: staffing models, margin management, prioritization, governance, and delivery excellence.
• Ability to drive AI workflow adoption in a team environment (practical, operational, and measurable).
• Strong written communication and decisive leadership.
• Willingness to travel up to 25%.

Nice to have (not required)

• Direct new business origination or pitch leadership experience
• Measurement understanding (attribution/experimentation)

Traits we value

• High ownership, high standards, low ego.
• Calm under pressure, decisive, and clear.
• Client-first mindset grounded in curiosity, problem-solving, data, and accountability.
• Coach and builder who develops leaders, not just doers.
• Systems thinker who can simplify complexity.

Why Cro Metrics

You’ll join a team that values rigor, craft, and outcomes, and you’ll have meaningful influence on how we scale integrated strategy and paid media delivery as we expand our digital marketing capabilities. You’ll help set the standard for how we operate, communicate, and deliver measurable impact for clients.

How to apply

Send your resume and a brief note highlighting: (1) a portfolio you owned and grew, (2) how you’ve scaled a repeatable integrated capability, and (3) an example of how you’ve driven AI workflow adoption in a real operating environment.

Important Note: Cro Metrics is a U.S.-based remote company and is not able to hire in CA, AK, WA, OR, HI, NY, or NJ, or outside of the United States.