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UpworkUP

Remote Program Operations Lead – EdTech

Upwork is the leading online talent solution. We empower businesses with more flexible access to quality talent.

Upwork

Employee count: 201-500

United States only

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A leading online platform based in the U.S. is seeking a Program Specialist to manage program performance and delivery for its EdTech client. In this full-time, remote role, you will oversee Operations teams, ensure quality standards are met, and act as a primary liaison with clients. Ideal candidates should have a Bachelor’s degree, 3–5 years in contact center operations, and proficiency with Salesforce and Five9. This position promotes a culture of excellence and collaboration, aiming for high performance and client satisfaction.
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About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Upwork

Learn more about Upwork and their company culture.

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Upwork is the leading online talent solution. We empower businesses with more flexible access to quality talent. Through Upwork’s matching technology and services, companies have access to a global pool of proven professionals so they can scale their teams dynamically to meet business needs. Upwork also provides skilled professionals with access to more opportunities.

Upwork’s mission is to create economic opportunities so people have better lives. The community of independent professionals working via Upwork spans many categories including software development, creative & design, finance & accounting, consulting, operations, and customer support—over 8,000 skills are represented. Skills freelancers offer include:

  • Web Development
  • Mobile Development
  • Design & Creative
  • Writing
  • Virtual Assistants
  • Customer Service
  • Sales & Marketing
  • Accounting & Consulting

More than thirty percent of the Fortune 500 use Upwork. Clients include Airbnb, Automattic, GE, and Microsoft.

Employee benefits

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Pet insurance

Nationwide Pet Insurance now provides coverage to all pets within your life!

Disability insurance

Upwork offers both short term disability (STD) and long term disability(LTD) insurance.

Unlimited time off

Take as much time off as you want as long as it doesn't interfere with your ability to do your work.

Fertility benefits

Upwork will reimburse up to $3,000 for eligible fertility or adoption related expenses per plan year.

View Upwork's employee benefits
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Upwork

Company size

201-500 employees

Founded in

2015

Chief executive officer

Hayden Brown

Employees live in

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