HWS: Employee Survey and Operations Designer

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

We are looking to strategically develop a measurement system and ongoing feedback to assess the ongoing effectiveness of our remote operating model. This will require an initial review of available measurements and data, followed by a recommendation on what we can start measuring/surveying to gain clarity. The outcome will most likely involve building a new survey, along with a new dashboard to report on organizational KPIs. This survey will align with other people analytics programs already in place internally, by leveraging Qualtrics to build and deliver the survey, making use of or building upon existing items and survey methods and by designing metrics and a data flow which will integrate with our existing organizational health dashboard. A significant portion of this project will involve collaborating with the People Analytics and Business Partner teams to determine the best way to accomplish this.

Work/Project Scope:

• Provide a temporary (1-2 month) project supporting the development of a new internal-facing team survey,
  - Provide additional support with metrics development and report/dashboard development (a custom-developed Google Sheets workbook).
  - Work with key stakeholders (Remote Organizational Effectiveness, Workplace, People Analytics, DIBs, People Leadership) to identify measurements and understand existing programs.
  - Consult on metrics, KPIs and data storytelling to answer the question: how can we combine self-report and behavioral data to gain better insight into the health of our remote-first operations?
  - Recommend a survey and reporting approach, and manage stakeholder input (in partnership with Remote Organizational Effectiveness)
  - Develop, test, deploy and support a survey in Qualtrics (in partnership with People Analytics).
  - Build reporting capabilities to align with the Organizational Health Dashboard program.

Must Haves (Required Skills):

- Hands-on experience in Qualtrics Ex

• Experience in metrics and report/dashboard development for internal-facing team surveys.
  - Proficient in Google Sheets workbook.
  - Collaboration experience with cross-functional members and stakeholders (People Analytics and Business Partner teams) and identifying measurements and understanding existing programs.
  - Able to work part-time (1-2months contract)Upwork is proudly committed to fostering a diverse and inclusive workforce.

We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice