United States onlyLocation:
We are currently seeking a motivated Client Success Manager to join our dynamic team to manage relationships with new and existing clients, ensuring smooth onboarding, strong communication, and long-term satisfaction.
This role involves daily client interaction, coordination with internal teams, and identifying opportunities for growth and upselling.
This is an exciting opportunity to contribute to a fast-growing agency dedicated to bridging exceptional talent with leading companies.
Your Duties:
As a Client Success Manager, you will be responsible for:
- Coordinate onboarding of new clients and ensure a smooth start
- Maintain daily communication with clients and respond to requests promptly
- Resolve client issues and ensure high satisfaction levels
- Identify upselling opportunities and support growth initiatives
- Collaborate with the sales team to support deal progression
- Assist in preparing and finalizing client contracts
- Maintain accurate records in CRM systems
- Ensure timely responses to client communication (within SLA)
- Coordinate with internal teams (operations, finance, recruitment)
- Track and report on client performance, feedback, and retention
Requirements
- Minimum 1 year of experience in client success, customer support, or similar roles
- Experience working with B2B or B2C clients
- Background in finance or banking industry is required
- Fluent English (written and spoken)
- Strong communication and interpersonal skills
- Ability to manage multiple clients and tasks simultaneously
- Familiarity with CRM systems
- Problem-solving mindset and customer-focused approach
- English language upper intermediate (B2) is a must.
Details
Georgia