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CooperCompaniesCO

Customer Success Specialist

The Cooper Companies is a global medical device company focused on vision care and women's health, operating through CooperVision and CooperSurgical.

CooperCompanies

Employee count: 1001-5000

United States only

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We are seeking an experienced premier plans specialist to join our dynamic team. This is a global role and will work in collaboration with Inside Sales, Field Sales, Customer Success, and Operations. If you are an accomplished leader with a passion for delivering exceptional results globally in the Fertility industry, we invite you to join our team.

This role supports the Customer Success Team and is primarily responsible for qualifying intended parents for premium plans, acting as a liaison between the Refund Plans Team and the Family Building Consultants regarding all intended parents in premium plans and subsequent cycles. The ideal candidate deeply understands the customer experience, is diligent, and thorough, and has proven successful in executing client relations.

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Full Time

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United States +/- 0 hours

About CooperCompanies

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CooperCompanies is a global, consumer-centric medical device company that supports how people want to live, at every stage of life. By listening closely to healthcare providers and patients, CooperCompanies fulfills the needs of today while focusing on the opportunities of tomorrow through innovation and strategic investment. With more than 16,000 employees located in 30 countries across Europe, Asia, Africa, and the Americas, the company operates through two main business units: CooperVision and CooperSurgical.

CooperVision is a leader in the contact lens industry, dedicated to providing a wide range of innovative products that enhance how people see the world. Meanwhile, CooperSurgical focuses on advancing women’s health and family planning through its range of medical devices and solutions. Founded in 1958 as Martin H. Smith Co. and evolving through various acquisitions and innovations, CooperCompanies has steadily grown its footprint in the medical device field. The company emphasizes sustainable practices and community outreach initiatives, enhancing the quality of life for people globally.

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