Technical Support Spanish

At TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.

Position Overview
We are currently seeking experienced, technically skilled professionals to join our remote call center operations. Native-level fluency is required in Spanish (EU). This role is part of a premium home-based project, involving first-level support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.

Key Responsibilities

• Respond to and manage incoming customer requests via phone

• Serve as the first and single point of contact for technical inquiries and general support

• Provide fast, prioritized assistance to key customers

• Manage call-back services and follow-up communications

• Log and classify all customer interactions (received, attended, abandoned)

• Analyze call data and report service activity and feedback

• Monitor and control real-time call center operations

• Maintain call history and resolution tracking

• Support documentation management and internal communications

• Coordinate external communications with relevant institutions or partners

Requirements

• Technical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors

• Software Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)

• Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion

• Professionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks

• Language Proficiency: Fluent English plus native-level fluency in Spanish (EU dialect).

Required Tools

• Internet: Broadband with wired Ethernet connection

• Hardware:

  • Processor: Minimum 1.8GHz (64-bit preferred)

  • RAM: 8GB or more

  • Storage: Minimum 10GB free

  • Screen resolution: 1920x1080 preferred

  • Wired USB headset

• Operating System:

  • Windows 11 or later

  • Mac OSX 13 or later

Work Schedule

• 4 to 5 hours per day- Also the possibility of full time

• Between 09:00 to 18:00 CEST

• Monday to Friday

What We Offer

• 100% Remote Work

• Flexible, Project-Based Assignments

• Long-Term Collaboration Opportunities

• Career Development Paths

• Gamification Program (Earn bonuses, paid holiday hours)

Join Us
If you're tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.

Application Deadline: 05/12/2025