Himalayas logo
SupportYourAppSU

(fluent Ukrainian) Project Manager (Automation team)

SupportYourApp has become an industry leader for premium outsourced support services.

SupportYourApp

Employee count: 1001-5000

Spain only

Are you skilled in team management and passionate about automation? Then we are looking for you.

SupportYourApp is searching for a Project Manager to join our Automation team, where your expertise in leadership and optimization will enhance our departments' efficiency and satisfaction.

Ready to take on the challenge?

Discover what it takes to become part of our team 💛

What you will do:

  • Lead the Automations Team, which consists of Python developers;
  • Distribute tasks among team members, monitor their execution, and ensure compliance with established deadlines and quality standards;
  • Plan, manage, and control the development processes within the team to ensure the timely completion of automation projects;
  • Conduct research and analysis of the company's business processes to identify opportunities for automation and optimization;
  • Explore third-party systems that can be integrated for process automation or optimization;
  • Create and maintain technical documentation and user instructions related to developed automation solutions;
  • Develop and describe standard procedures;
  • Serve as the primary point of contact between the Automations Team and other departments to ensure alignment with automation initiatives;
  • Organize and conduct team meetings, provide progress updates, and ensure clear communication of goals and expectations;
  • Ensure the quality and reliability of developed scripts and automation processes.

What you need to succeed in this role:

  • 2+ years of experience in managing a team, ability to motivate and develop its members;
  • 2+ years of experience in conducting business process analysis;
  • Communication skills, with experience conducting meetings and writing reports;
  • Experience providing constructive feedback, resolving conflicts and finding compromises;
  • Ability to effectively plan projects, allocate resources and control deadlines;
  • Confident knowledge and practical experience applying Agile, Kanban or other project management methodologies;
  • Ability to make decisions in complex situations;
  • Strong organizational skills, ability to prioritize;
  • Responsibility, proactivity, ability to work autonomously;
  • Understanding of software development processes;
  • Knowledge and experience creating technical documentation;
  • Written and spoken English from Intermediate (B1) level or higher.

Will be a plus:

  • 1+ year of experience working with version control tools (Git) and CI/CD;
  • Knowledge of Python.

Benefits:

  • Business hours;
  • Opportunity to work fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Paid intensive training and probation;
  • Mind-blowing corporate events and social activities;
  • Work-life balance;
  • Responsive management interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

* We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

About the job

Apply before

Posted on

Job type

Contractor

Experience level

Manager

Location requirements

Hiring timezones

Spain +/- 0 hours

About SupportYourApp

Learn more about SupportYourApp and their company culture.

View company profile

SupportYourApp has become an industry leader for premium outsourced support services. Our multinational team of incredibly creative and hardworking individuals is carefully picked to fit your business needs. Originally founded in Kyiv, Ukraine, the heart of Eastern Europe’s booming tech scene, SupportYourApp turned global with hubs in many countries around the world while keeping focuses on providing professional inbound, outbound, and back–office support services specifically for innovative tech companies.

Claim this profileSupportYourApp logoSU

SupportYourApp

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

202 remote jobs at SupportYourApp

Explore the variety of open remote roles at SupportYourApp, offering flexible work options across multiple disciplines and skill levels.

View all jobs at SupportYourApp

Remote companies like SupportYourApp

Find your next opportunity by exploring profiles of companies that are similar to SupportYourApp. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
SupportYourApp hiring (fluent Ukrainian) Project Manager (Automation team) • Remote (Work from Home) | Himalayas