(fluent English) Account Manager (Asian Market)

Join SupportYourApp as an Account Manager and take ownership of a key client relationship, navigating complex client expectations and driving constructive conversations. The role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments.

Requirements

• Fluency in English (C1–C2)
• 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry
• Proven experience managing 10+ direct reports
• Excellent communication, presentation, negotiation, and conflict-resolution skills
• Strong analytical and problem-solving mindset with a strategic approach to account growth
• Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach
• Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar
• Familiarity with task and time-management tools (Jira, Asana, Monday, etc.)
• Passion for people, technology, and continuous improvement

Benefits

• Providing services during business hours
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Internal health policy
• Responsive leadership interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• Culture built on trust, with no time-tracking requirements