Canada onlyAbout Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About the Role
We’re looking for a Customer Success Analyst Intern in Computer Science or Data Analytics to join our team for the Fall 2025 term. This internship is part of the Customer Success Operations team, where we’re obsessed with improving every customer interaction—whether through more innovative self-serve tools, clearer communication, or faster resolutions.
Your role will be to use data to help us listen to our customers more effectively, identify trends in feedback, improve the tools and content we offer, and elevate the overall experience. You’ll work on CSAT reporting, dashboard creation, Amplitude tracking, and survey optimization, but you’ll also contribute to broader team initiatives like FAQ improvements and internal reporting decks.
This is not a traditional data analytics internship. It’s a Customer Success role powered by data—perfect for someone who wants to apply technical skills to real-world customer experience problems and help shape how we serve millions of users.
Challenges You'll Solve
- Build Maintain Customer Dashboards: Help create, modify, and maintain dashboards in Looker, including importing datasets and building custom filters. Help us answer questions like: Which journeys are improving CSAT? Where do self-serve drop-offs occur?
- Turn Feedback into Insights: Analyze customer survey responses and public reviews to uncover trends and patterns. Work with the team to translate that data into actionable improvements in our communication style, scripts, and support tools.
- Survey Optimization Insights: Support our team in rolling out new survey flows, including those tied to the AI chatbot. Help monitor survey performance and surface insights from customer comments.
- Support Self-Serve and Chat Performance Tracking: Use Amplitude and internal datasets to track usage and success of FAQs and our AI chatbot self-serve tool. Help us improve the self-service journey and identify where live support or better content is needed.
- Operational Support ReportingHelp prepare monthly Voice of Customer summaries, improve reporting flows, and support presentation materials shared across teams. You'll also help maintain content like FAQs and support articles based on what we learn from data.
- FAQ + Self-Serve Strategy: Use usage data and feedback to recommend updates to FAQs and Help Center articles. Support tagging strategies and search optimization.
About You
- You’re pursuing a degree in Computer Science, Data Analytics, Business, or a related field, and you're excited about how data and processes can improve real-world customer experiences.
- You’ve worked with or studied SQL, Looker, Amplitude, or similar tools and enjoy translating raw data into clean dashboards and clear narratives.
- You’re curious and customer-obsessed - interested not just in numbers but in what they tell us about how we can communicate more clearly, support more effectively, and build better journeys.
- You have excellent attention to detail and enjoy working in fast-paced environments where priorities shift based on customer needs.
- You communicate clearly and enjoy working cross-functionally, collaborating with team members across Ops, Support, and Product.
- You’re passionate about delivering better customer experiences through insights, communication, and continuous improvement - not just crunching numbers.
Your Contributions:
- You'll bring technical and operational skills that unlock deeper insights into how customers interact with our products, support channels, and self-serve tools.
- Your work will help identify key data points and translate them into actionable insights that drive decision-making across Customer Success, Ops, and Product.
- You’ll support broader operational initiatives - from improving FAQ structures to refining internal reporting flows - helping the team work smarter and deliver better customer experiences.
- You’ll help turn raw data into strategy - shaping journeys, streamlining processes, and improving how we serve millions of users at Super.com.
We've Got You Covered
- $300 one-time home office set up allowance
- $25/week UberEats allowance on Fridays
- $300/Term Learning and Development allowance
- $120/ Term Fitness/Wellness allowance
- Top Talent: work with the best in the world, including Engineers and Leadership from Google, Meta, Wish, YouTube, Uber and more.
- Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work.
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
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