United States onlyFrom the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work. Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between. If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.
Description:As a member of Sugar’s Projects organization, the CRM Application Specialist role is integral to help meet team’s vision of ‘Customers for Life’. The CRM Application Specialist will wear multiple hats (i) Functionally understand the customers business needs and requirements (ii) Configure Sugar instances for customers (iii) work with other project and team members to successfully deliver project objectives. Throughout the course of an implementation, the CRM Application Specialist will work within the SugarCRM Projects team as an application expert, ensuring the on-time delivery and representing the business in designing and defining the SugarCRM solution.
Responsibilities:
- Solving your clients’ business challenges by designing and implementing solutions to meet those objectives
- Becoming the trusted solution expert during implementation of Sugar products
- Leading system configuration through design and technical configuration activities
- Delivering extraordinary customer relationships and taking ownership for ensuring success of client projects
- Coordinating projects and deliverables
- Spending 50-75% project delivery activities with billable utilization
- Maintain a deep understanding of CRM best practices
- Represent Sugar Projects as an application expert
- Training clients on how to use Sugar products
- Work across the SugarCRM organization to ensure customer needs and deliverables are met. Work collaboratively with Sales, Customer Experience, Product, Engineering and other members of the Sugar Projects organization to achieve department goals and objectives
Qualifications:
- 3+ years of experience in CRM
- 3+ years of experience in consulting and/or relevant customer facing roles
- Demonstrated experience with solutions involving CRM, ERP, CPQ, Middleware, Marketing Automation, and other enterprise applications. An understanding of APIs and methods to integrate various applications is useful
- Exceptional written and verbal communications skills required to understand business requirements and document them into best-in-class Solution Designs
- Experience in professional services engagements with Business Analysis and Project Management responsibility preferred
- Experience facilitating requirements sessions with business users, IT and senior management
- Experience working with global and offshore teams beneficial
- Understanding of implementation methodology and practices – Agile, SCRUM, etc
- Open to domestic travel (up to 30%)
- Experience with Sugar products preferred
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