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StrykerST

Customer Service Representative - 1st Shift

Stryker Corporation is an American multinational medical technologies corporation that offers innovative products and services in MedSurg, Neurotechnology, and Orthopaedics to help improve patient and healthcare outcomes.

Stryker

Employee count: 5000+

Salary: 44k-72k USD

United States only

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Work Flexibility: Remote

Schedule

  • 1st Shift, Mon - Fri

  • Overtime based on business needs

What you will do

As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.

  • Validate the ship to and replenishment locations of orders with sales and operations partners

  • Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar

  • Check and validate accuracy of incoming surgery product usage cases

  • Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

  • Provide proactive updates on order status to accelerate billing process

  • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales

  • Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies

  • Support Sales Reps in case of product usage pricing or discrepancies

What you need

Required

  • High School Diploma or GED

  • Two (2) years’ relevant work experience

Preferred

  • Experience as account representative; Oracle, SAP

United States of America Pay Ranges:

  • USN: $21.28 - $26.78 USD Hourly
  • US5: $22.35 - $28.12 USD Hourly
  • US10: $23.41 - $29.46 USD Hourly
  • US15: $24.48 - $30.80 USD Hourly
  • US20: $25.54 - $32.14 USD Hourly
  • US30: $27.67 - $34.82 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 44k-72k USD

Education

High school

Experience

2 years minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About Stryker

Learn more about Stryker and their company culture.

View company profile

Stryker's story begins in 1941, when Dr. Homer Stryker, an orthopaedic surgeon from Kalamazoo, Michigan, found that certain medical products were not meeting his patients' needs. Driven by a desire to improve patient care, he invented new ones. As interest in these innovative products grew, Dr. Stryker founded The Orthopedic Frame Company to manufacture them. His initial inventions, such as the Turning Frame (a mobile hospital bed that allowed for repositioning of injured patients while maintaining immobility) and the cast cutter (an apparatus that removed cast material without damaging underlying tissues), laid the foundation for a company dedicated to making surgery and recovery simpler, faster, and more effective. The company's early years were characterized by this spirit of innovation and a commitment to addressing unmet medical needs.

In 1964, the company officially changed its name to Stryker Corporation, reflecting its expanding product lines and growing ambitions. A significant milestone occurred in 1979 when Stryker made an initial public offering of stock, providing the capital for further expansion and strategic acquisitions. This marked the beginning of a period of substantial growth, as Stryker strategically acquired companies like Osteonics Corporation, entering the market for replacement hip, knee, and other orthopedic implants. Throughout the following decades, Stryker continued to diversify its portfolio through acquisitions, venturing into new medical specialties such as neurotechnology, spinal surgery, and endoscopy. By the turn of the millennium, Stryker had established itself as a major player in the medical technology industry, being included in the S&P 500 and Forbes Platinum 400. Today, Stryker is a global leader in medical technologies, offering a diverse array of innovative products and services in Orthopaedics, Medical and Surgical (MedSurg), and Neurotechnology and Spine. With a presence in over 75 countries and impacting more than 150 million patients annually, the company remains true to Dr. Stryker's original mission: 'Together with our customers, we are driven to make healthcare better.' This enduring commitment to innovation and patient outcomes continues to fuel Stryker's growth and its position at the forefront of the medical technology field.

Employee benefits

Learn about the employee benefits and perks provided at Stryker.

View benefits

Accident insurance

Insurance for accidents.

401(k) plan

Retirement savings plan.

Dental Insurance

Coverage for dental care.

Vision Insurance

Coverage for vision care.

View Stryker's employee benefits
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Stryker

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