Compliance & Reporting Specialist

Sinch MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, the United States, the United Kingdom, and New Zealand, MessageMedia is the number-one choice for easy and engaging business messaging.

Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

Globally countries are enforcing higher levels of compliance around business messaging. To further ensure we remain compliant and protect the end customers receiving messages, we are investing in an added layer of human verification into our business. This role will work in conjunction with other security measures to ensure our customers can use their accounts to their full extent and help keep our application free of bad actors. In this role, you will become highly skilled in spotting non-compliant messaging and bad actors who look to send message

content in a fraudulent manner.

What will you do in this role?

This role will work as part of a 24/7 team of specialists monitoring messaging compliance in real-time, as well as providing verification of new account sign-ups, number verification for new numbers, and approval of alphanumeric sender IDs (alpha tags).

You will need to:

• Be a compliance expert- monitor and approve live message content for customer campaigns, looking

for possible fraud, spam, and phishing content

• Respond to campaign approvals in a timely manner, approving campaigns within 60 seconds of

notification

• Detect and report fraudulent activity and take actions to block accounts and notify customers
• Work with the Scam Compliance Team in relation to carrier and regulatory reporting
• Validate and approve new account sign-ups within 15 minutes, validating that their account settings are

appropriate for their use case, and looking to block illegitimate accounts created for the purpose of

fraud or spam via bots/hackers or individual bad actors

• Stay up to date on regulatory requirements for acceptable/unacceptable message content in different

countries/regions

• Share trends and learnings about new types of detected content and/or new styles of fraudulent attacks

How success will be measured

Keen eye for detail, malicious actors are clever and will continuously look for new ways to breach our security systems

• Verification of campaign sent within 60 seconds
• Verification of new account sign-up within 15 minutes
• Consistently complete assigned tasks within defined timeframes to a high standard of quality, and following appropriate processes
• Contribution to the achievement of individual and overall team metrics
• Reduction of spam/fraud incidents reduced month on month

Requirements

What experience/qualities do you need to bring with you

• Proven track record of completing tasks according to SLAs or in accordance with a set of quality

standards

• Outstanding written and spoken English

• Proven experience working autonomously

• Can-do attitude with a passion for developing new business processes and procedures
• Established home office with high-quality/high-speed internet connection

The successful candidate will be required to work probably a shifting schedule. You will also need your own home office set up with a self-provided laptop or PC, headset, reliable internet connection, and a backup.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!