Onboarding Team Officer

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

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About the role:

We are seeking a highly motivated Onboarding Team Officer to join our dynamic organization. In your role as an Onboarding Team Officer, you will be the cornerstone of our client relationship process, engaging directly with clients to conduct thorough due diligence. This includes meticulous verification of identification and understanding the intricacies of client businesses and shareholders. Your responsibilities encompass a delicate balance of conducting in-depth evaluations while providing a seamless and positive client experience. You will need to be tactful in your communications, ensuring clients feel valued and respected, not subject to suspicion, all while diligently ensuring their alignment with our company's risk appetite. This role demands a keen eye for detail and a diplomatic approach to client interactions, ensuring both compliance and client satisfaction are maintained at the highest standards.

Job responsibilities:

• Due Diligence Facilitator: Conduct thorough background checks and verifications on potential clients. This includes verifying identities, analysing business activities, future financial flows, partnerships, geographical exposure and understanding the profiles of shareholders, including source of wealth and funds when required.
• Client Relationship: Build and maintain positive relationships with clients throughout the onboarding process. This involves clear, tactful communication, ensuring clients do not feel unduly scrutinized.
• Risk Assessment Analyst: Evaluate the potential risk each new client may bring to Sleek. This involves analysing their business model, financial flows, and compliance with our local regulations standards.
• Regulatory adviser: Stay abreast of and ensure compliance with all relevant AML and Sanctions regulations and laws. This includes understanding changes in legislation and how they impact the onboarding process.
• Feedback and Improvement Contributor: Provide insights based on client interactions to improve the onboarding process. Your role involves continuous improvement to enhance client experience and operational efficiency.
• Team Collaborator: Work closely with other departments, such as corporate secretary, customer support, accounting team, etc, to ensure a seamless onboarding experience for clients.
• Education and Training Advocate: Stay informed about industry best practices and undergo regular training to enhance your skills and knowledge in client onboarding and due diligence.
• Problem Solver and Decision Maker: Address challenges that arise during the onboarding process, making informed decisions to resolve issues effectively and efficiently.
• Quality Assurance Monitor: Regularly review and refine onboarding procedures to ensure the highest quality standards are met, both in terms of client experience and compliance.

Requirements

• Analytical Skills for Initial Risk Assessment: Example: Proficient in conducting initial risk assessments of new corporate clients. This includes evaluating the potential for money laundering or terrorist financing risks based on initial client information and business activities, such as examining the source of funds/wealth and understanding complex corporate structures.
• In-Depth Knowledge of AML/CTF and Sanctions Regulations Example: Demonstrated understanding of AML/CTF and Sanctions laws and guidelines, and their application in the client onboarding process. An example would be accurately classifying clients based on risk categories as per our policies and regulatory requirements.
• Detail-Oriented Client Verification Skills Example: Expertise in thorough vetting and verification processes, including identity checks and validating business information. For instance, conducting enhanced due diligence on high-risk clients, including politically exposed persons (PEPs) and entities from sanctioned countries or parties.
• Effective Communication for Client Education: Example: Ability to clearly communicate AML/CTF and Sanctions requirements to clients. This includes explaining the necessity of thorough due diligence in a way that builds trust and understanding, without causing discomfort or suspicion.
• Ethical Judgment and Professional Integrity: Example: Maintaining high ethical standards, especially in scenarios where they might be challenged. This could involve situations where the candidate is required to make judgement calls on complex cases or escalate potential compliance issues to senior management and/or authorities (e.g. police force, FIU, regulators, etc).

• Years of Experience: At least 4 to 5 years of experience in client due diligence, specifically within an onboarding team or a compliance function. This experience should reflect a deep understanding of the processes and best practices involved in client onboarding and due diligence, particularly in a regulatory and compliance context.

• Language Proficiency: Proficiency in English (speaking, writing, and reading) is essential for this role. The candidate must be able to communicate effectively, handle documentation, and interact with clients and regulatory bodies confidently in English. Additional language skills are a significant plus, as they can aid in dealing with a diverse client base and understanding nuances in international client documentation.

• Professional Certification: Possession of a certification from a recognized AML/CTF organization, such as the Association of Certified Anti-Money Laundering Specialists (ACAMS), is highly advantageous. Such certification indicates a dedicated understanding of AML/CTF practices and a commitment to staying abreast of current trends and regulations in the field.

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!