Vice President, Professional Services

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Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic’s platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, Australia and China.

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Seismic continues to experience rapid growth, which has us in search of a senior leader within our Global Services organization. As our VP of Professional Services, you will own a critical piece of what drives the Seismic success story.

What you'll be doing:

• Lead a Services Delivery business for a growth organization. This includes oversight of Project Management, Onboarding, Consulting, Outcome Based Expansion and Recurring Managed Services within our GTM organization.
• Passionate about Customer Success by providing the vision and direction to implement and scale strategies and processes that deliver a high-quality customer experience.
• Responsible for delivery success, including revenue, margin, retention, CSAT, and overall business efficiency.
• Oversee transformation into business advisory & growth-oriented services to drive industry thought leadership in the Enablement space.
• Identify KPIs and create strategies to fuel a balanced scorecard representing quality, efficiency, and value within a framework comprised of leading and lagging indicators.
• Architect a proactive and efficient delivery model that aligns with our customer-focused approach.
• Partner with Sales to implement scalable growth strategies that identify and drive expansion opportunities within the customer base that improve retention rates.
• Grow key partner and channel relationships to enable our consulting business and regional expansion in collaboration with Partnerships team.
• Provide leadership and mentoring needed to ensure we hire, train, and develop our teams – professionally and personally - so they provide excellent customer experience while delivering tangible outcomes.
• Deep experience developing leaders to develop rich, growth-driven career paths and mentorship to fuel further professional development at all levels of the organization.

What you'll bring to the team:

• 15+ years of experience in professional services ideally focused in high growth SaaS environments and international expansion.
• 10+ years of leading, managing, and scaling high performing teams in a SaaS environment, including building out KPIs and metrics that demonstrably drive to improved experiences.
• Proven experience creating cohesive and executable business strategies including Vision, Strategies, Objectives, and Metrics within a framework such as VSEM, M2MOM, or equivalent – harnessing OKRs and leading/lagging indicators to achieve stated Vision.
• Extensive experience leading in a fast paced and dynamic technology environment with clearly demonstrated results in owning service delivery.
• Customer-driven mindset with a desire and ability to identify and resolve enterprise level customer problems.
• Experience guiding the implementation of a complex SaaS solution and technical proficiency working with data and configuring a SaaS solution.
• Experience owning business advisory or strategic consulting services at an enterprise level.
• Excellent communication skills and an ability to explain complex concepts to a range of stakeholders, including strong executive presence and ability to align large organizations in a way that drives execution and clarity.
• Proven program management and prioritization skills to meet deadlines and manage multiple priorities in a fast-paced environment.
• Ability to travel (20-30%).

What we have for you:

• Generous paid vacation, sick leave, and holiday benefits, including an end-of-year company shutdown
• Competitive medical, dental and vision plans, as well as an optional Health Savings Account with a company contribution
• Paid parental leave and family caregiver leave
• Enhanced fertility and egg freezing benefits
• 401(k) plan with annual company match
• Monthly stipend for cell phone expenses
• Flexible work schedule
• Seismic Cares employee volunteer program
• #OneSeismic culture that celebrates wins, encourages autonomy, ownership, and transparency

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.