Release Content Strategist

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Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic’s platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, Australia and China.

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Seismic is looking for a communications rock star to join the Technical Communications team as our Release Content Strategist. This is an exciting opportunity to shape and establish a new role that will be crucial to driving the dissemination of technical product release information to customers, partners, and internal stakeholders, including Go-to-Market and Customer Success teams. You will play a vital role in helping our R&D organization plan and execute our product release communication strategy and drive awareness and adoption of new products and features. You will be part of a team of experienced technical writers and managers, working closely with our Product Management, Technical Program Management, and Product Operations teams to ensure timely and effective release communications.

What you will do:

• Drive the determination of baseline release communication needs for all releases
• Develop and execute a communications strategy for disseminating technical release communications and information
• Establish a centralized approach and simplified path for internal and external constituents to easily find and consume technical content
• Program-manage and ensure timely publication of key technical communication assets
• Help shape in-app messaging and edit other key assets for grammar, style, clarity, and consistency
• Respond to inquiries related to the timing of publication and educational opportunities
• Attend various sessions and meetings to help product managers educate and enable stakeholders on top-line releases

What you bring to the team:

• BA/BS degree in Technical Communication/Writing, Communications, Marketing, English, or a related discipline
• Minimum 5 years of experience in a communications role (SaaS release communications management experience preferred)
• Meticulous attention to detail and obsession with accuracy
• Impeccable written and verbal English communication skills
• Aptitude for quickly grasping complex ideas and translating them into technical content that’s accessible to audiences with mixed levels of experience
• Excellent organizational and project management skills, with the ability to juggle multiple tasks and frequent context changes
• Independent motivation and self-direction to be highly productive, meeting deadlines without fail
• Strong interpersonal and cross-functional collaboration skills
• Experience with Microsoft productivity suite
• Experience with DITA/XML authoring (Ixiasoft a plus), Jira/Confluence, Monday.com, and/or Pendo a plus

Our values:

Here at Seismic, we ignite growth for our company, industry, and people. We are enablement innovators seeking the best, brightest teammates who are mission-driven and empowered by our values.

• We are inclusive.
• We are vulnerable.
• We seek to understand.
• We strive for excellence.
• We champion the customer.
• We celebrate success.

What we have for you:

• Take time to rest and recharge w/ paid time off, paid company holidays, and end of year company shutdown
• Medical, dental, vision and 2x life insurance
• Health Savings Accounts with $1,000 Single/$2,000 Family employer contribution and employer-paid disability plans
• Fertility & family planning benefits
• Paid parental leave and family caregiver leaves
• Annual professional development reimbursement
• Mental health support + Employee Assistance programs w/ free counseling sessions
• 401k w/ employer match
• Equity program and performance-based bonuses
• Bring Your Own Device technology stipend
• Seismic Cares Program w/ charitable donation matching
• Nine Communities of Belonging (employee resource/affinity groups)
• Access to free paid telemedicine
• Pre-tax commuter benefits

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.