DevOps Support – Associate (Flex Shift)

About the Role:

Grade Level (for internal use):

Job Title: DevOps Support – Associate (Flex Shift)

Location: India (IST)

We are seeking a talented DevOps Support Associate to join our S&P Global MI Cloud Engineering Shared Services - Platform Engineering team. This position requires the associate to work a flexible shift tailored to coincide with EU business hours, ensuring optimal collaboration and support for our EU based operations. We facilitate software development by owning and managing vendor hosted applications such as Gitlab, Azure DevOps, GitHub, Artifactory, Jira, Confluence, Mend, SonarQube and TeamCity.

This position will play a crucial role in providing technical support to our clients, ensuring smooth operation and resolution of any issues that arise. The ideal candidate will possess excellent technical skills, strong problem-solving abilities, and a passion for helping both our internal developer teams as well as external clients by providing a great developer experience.

Shift Timing: The selected candidate will be required to work from 11:30 AM to 8:30 PM IST. This schedule allows for substantial overlap with EU business hours and facilitates timely communication and project continuity with our U.S. teams.

Responsibilities:

• Provide real-time support to clients and internal teams during EU business hours.
• Manage and troubleshoot issues reported by clients.
• Collaborate with U.S.-based teams for resolution with the use of Splunk Observability and PagerDuty alerts acknowledgement.
• Document all support interactions and resolutions accurately in ServiceNow - mySolutions ticketing system daily.
• Proactively identify opportunities for process improvements to enhance the Developer Experience with our applications such as automating our manual in take process and current BAU work efficiently.
• Assist in creating and updating our existing documentations and knowledge base articles in Confluence.

Requirements:

• Bachelor’s degree in computer science, or related field, or equivalent work experience with 2 years of experience in cloud computing and applied solutions.
• Willingness to work assigned flex shift hours to support EU business operations.
• Excellent communication skills with the ability to engage effectively with global teams.
• Experience in AWS in deployment using Terraform or CloudFormation.
• Experience in developing CI/CD pipelines with Gitlab, GitHub, TeamCity, and Azure DevOps.
• Experience in troubleshooting using Linux operating systems.
• Solid understanding of languages such as Java, Python, Bash, PowerShell and the importance of automation.
• Strong problem-solving skills with the ability to think creatively to resolve issues.
• Ability to multitask and prioritize workload effectively in a fast-paced environment.
• Experience working with ticketing systems and knowledge base tools is a plus.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: Know Your Rights: Workplace discrimination is illegal