Technical Writer (Platform & Data)

Rippling is seeking a Technical Writer to create, maintain, and enhance help documentation and training material for their platform and data products. The ideal candidate will have 3-5 years of experience creating technical product documentation for a complex, data-centric platform or product suite.

Requirements

• Create user documentation, migration guides, reference material, and tutorials for Rippling platform and data cloud offerings.
• Engage with Product, Engineering, and Customer Experience teams to identify and close knowledge gaps and improve self-service.
• Incorporate structured content principles for single-sourcing information across locations and audiences, both human and AI.
• Review, edit, and publish AI-assisted contributor content to meet style guidelines and quality standards.
• Contribute product and content expertise to the development of training materials including videos, system diagrams, infographics, and hands-on exercises.
• Review success metrics across content delivery methods.
• Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts.

Benefits

• Competitive salary
• Benefits
• Equity