Technical Writer

We're looking for a technical writer who is passionate about helping customers get the most out of our products. Our documentation philosophy is simple: reduce friction in the UI first, and when you can't reduce it any more, write content that gets users back on track as fast as possible.

Requirements

• Collaborate with product managers to define content strategy for new releases as they move from private preview to full release.
• Suggest changes to UI text that improve the user experience and reduce the need to "document the UI".
• Provide feedback on new features by testing them hands-on and helping engineering teams find edge cases and bugs before they ship to customers.
• Plan content based on user needs by working with customer success and go-to-market teams to identify what information different personas need to complete their job and how best to provide it.
• Create technical documentation including API docs, integration guides, tutorials, troubleshooting guides, and reference materials.
• Build content systems that scale through templates, style guides, and docs-as-code workflows.
• Test and validate what you document by running code examples, calling APIs, and reproducing scenarios yourself.
• Gather and act on feedback from usage analytics, support tickets, and conversations with customers.

Benefits

• Competitive salary
• Clear performance-based incentives
• Equity package
• Significant opportunities to progress within the sales organization
• Meaningful work directly impacting XBOW's mission to revolutionize cybersecurity and protect organizations worldwide