Philippines onlyAbout the Role
The Customer Service Representative will be responsible for providing excellent client communication, managing status updates, and ensuring homeowners receive timely information about their projects. The ideal candidate will have a cheerful, professional demeanor, strong organizational skills, and clear spoken English with little to no accent.
Key Responsibilities
- Provide status updates to clients regarding their roofing or repair projects.
- Answer inbound calls promptly and professionally, addressing client inquiries or concerns.
- Maintain detailed records of client communications and project updates.
- Coordinate with project managers and office staff to ensure accurate client information.
- Organize and update digital files, reports, and contact lists.
- Support administrative tasks and follow up on open items as needed.
Qualifications
- Strong verbal communication skills in English (clear and neutral accent required).
- Friendly, professional, and customer-oriented attitude.
- Previous customer service experience preferred (construction, repair, or service industry experience a plus).
- Excellent organizational and multitasking abilities.
- Basic computer proficiency (Microsoft Office, email, CRM systems).
- Trainable, reliable, and able to work independently.
Kenya only
