Customer Support Agent

OurRitual (ourritual.com) is a Relationship Support platform that connects couples and individuals with Experts who provide guidance and advice to help them build stronger, healthier relationships. We are currently seeking a dedicated and skilled remote Customer Support Agent to join our dynamic team.

Job Description:

Our Customer Support team is currently seeking a new team member to join us. As a member of our team, your responsibilities will include answering customer inquiries, providing top-notch customer service, monitoring the platform for harmful content, assisting with quality assurance testing, and working with other departments to resolve complex customer issues. We're looking for someone who is a great communicator, a problem-solver, and can work independently as well as part of a team. We offer a competitive salary, permanent work-from-home, and comprehensive paid training. Don't miss out on this exciting opportunity! If you're interested, please apply today!

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and efficient manner.

• Provide exceptional customer service through various channels, including phone, email, and chat.

• Keep members and experts informed about the progress of their requests and follow up as needed.

• Monitor the company platform to ensure a safe and positive user experience, identifying and addressing any fraudulent or harmful content.

• Escalate complex issues to management when necessary for prompt resolution.

• Assist with quality assurance (QA) testing of the Ritual app to maintain high standards of service.

• Collaborate with other departments to find solutions for challenging customer situations.

• Maintain a positive and professional demeanor while interacting with customers.

• Accurately record customer interactions by categorizing and tagging emails for efficient tracking.

• Adhere to company policies and procedures to uphold service excellence.

• Be willing to work flexible hours, including weekends and evenings, to ensure timely and effective support for our valued members.

Qualifications:

• 2+ years of proven customer service experience

• Prior experience in a remote work environment

• Excellent communication skills, both verbal and written

• Strong problem-solving abilities

• Effective multitasking and prioritization skills

• Familiarity with customer service principles and practices

• Ability to work independently and collaboratively as part of a team

• Comfortable working in a fast-paced environment

• Tech-savvy with experience using CRM software and communication platforms (Front, Slack), and quick to learn new technologies

• Must possess the necessary equipment and ample storage capacity to download company apps/platforms

Benefits:

• Competitive salary

• Permanent Work from Home arrangement

• Paid training and development opportunities

Job Highlights:

• Grow with the company

• Learn new skills

• Helping and improving people's life and relationships