Philippines onlyOur client is a trusted Australian business services provider known for delivering reliable, professional, and process-driven customer experiences.
With a growing team and strong internal culture, they are now looking for a Customer Service Assistant to support inbound phone enquiries and deliver top-notch service from the first point of contact.
Job Responsibilities:
Call Handling & Support
- Answer incoming customer calls in a professional and friendly tone
- Accurately log call details and customer issues in the Jim2 system
- Direct messages or unresolved issues to the appropriate internal team member
Customer Care & Administration
- Resolve basic queries using defined processes and support resources
- Follow internal call-handling procedures and document actions accurately
- Support general admin tasks and maintain clear communication with the team
- Deliver a consistent, high-quality customer experience in line with company values
Requirements
- Excellent spoken and written English (neutral or minimal accent preferred)
- Confident, calm, and helpful phone manner
- Strong attention to detail, especially when logging information
- Experience in customer service, reception, or call centre roles
- Familiarity with CRMs or helpdesk systems (Jim2 experience a plus but not required)
- Reliable, organised, and responsive to tasks and follow-ups
- Able to work independently in a remote setup while staying connected with the team
- Comfortable working with Australian callers and time zones
Benefits
- ​Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full Time
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rata)
Australia
