Local Support Specialist LATAM

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

What You'll Do:

• Help Our Partners: Take calls and provide initial advice to our B2B partners in English and Spanish.
• Provide Updates: Keep our partners informed about ongoing cases and provide regular updates.
• Lend a Hand: Assist other operation teams with communication in English and Spanish.
• Handle Inquiries: Respond to information requests from B2B partners.
• Record Details: Document all your work in our CRM system.
  

What We're Looking For:

• Language Skills: Advanced level of English – you’ll need to speak and write fluently.
• Quick Learner: Ability to grasp new information quickly and focus on results.
• Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
• Empathetic: A strong sense of empathy is essential.
• Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage!

Benefits

What We Offer:

• Remote Work: Work from the comfort of your home!
• Flexible Schedule: 2 days-on after 2-days off.
• Salary: base payment + monthly bonus.
• Dynamic Team: Be part of a young and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.

The Process:

• Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Meeting with Hiring Manager: Another friendly chat.
• Interview results and offer!
  

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!