United States onlyDeel is the all-in-one payroll and HR platform for global teams. We're looking for a Technical Support Specialist to bridge frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution.
Requirements
- 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment.
- 1+ year of experience in Customer Support roles.
- Fluent in both written and verbal English.
- Strong analytical skills, attention to detail, and a proven track record of resolving technical issues.
- Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools).
- Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code.
- Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic).
- Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking.
- Ability to explain technical concepts in simple terms to non-technical stakeholders.
- Use initiative in identifying trends and/or process improvements.
- Have previously embraced remote work, capable of working independently and self-motivated.
Benefits
- Flexible work arrangements
- Opportunities for professional growth and development
- Competitive compensation and benefits package
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