United States onlyOverview
two – We aim to redefine the contract furniture experience by providing smart and authentic solutions that bring our clients' spaces and brands to life.
We're passionate about great design and flawless execution. We love bringing products, vision, and people together to bring brands and cultures to life. From our ancillary specialists and technical designers to our strategists, project managers, and leadership team, everything we undertake has one common goal: to make work better.
Compensation range: $37.71 - $43.10 per hour
The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience and qualifications.
OWP Benefits:
- 15 days of PTO
- 9 Paid holidays
- Medical/Dental/Vision Insurance
- Profit Sharing
- 401k + Employer Match
- Paid Parental Leave
- Wellness App with reimbursement of up to $500 per year
Position Summary
The Client Experience Associate works with Customer Experience Manager by participating in all aspects of pre and post sales function. Integral participant in customer experience with CEM by providing assistance in the overall direction of day-to-day operations, problem solving and decision making necessary to make projects successful. As new accounts are identified, the Customer Experience Associate assumes a proactive role by utilizing internal resources/templates to serve the customer. Additional responsibilities include enhancing relationships with on-going customers with great customer service and timely follow-up
MAJOR DUTIES AND RESPONSIBILITIES:
The CES is a critical contributor to team effort by working closely with CEM to serve diverse and sometimes difficult and demanding clients, This person will face unexpected problems and deadlines as well as numerous interruptions. Must communicate effectively, be organized and take initiative while having a positive attitude. All responsibilities to be performed with varying amounts of supervision and a high level of self-motivation.
QUALIFICATIONS
Education:
Bachelor of Arts degree (B.A.) or equivalent from a four-year college; or at least one year related experience or training; or equivalent combination of education and experience.
Knowledge and Abilities:
Product knowledge; excellent customer service skills; professional oral and written communication skills; strong organizational and time management skills; basic math skills; attention to detail; self-motivation; resourcefulness; ability to function in a team environment; positive and professional attitude. Knowledge of internal ordering systems is desired.
If this sounds like the right opportunity for you, please apply with your resume today. We look forward to connecting with you!
