The Role:
As a Customer Support Engineer, you will be the first point of contact for our customers, combining strong technical intuition with excellent customer communication. You enjoy digging into problems, identifying root causes, and translating technical concepts into clear, actionable guidance for customers.
Responsibilities:
You will be the first point of contact for our customers by email and chat
You will handle and coordinate product-specific inquiries, engaging with external stakeholders
Diagnose and troubleshoot technical issues across messaging, integrations, and telecom workflows
Identify root causes of customer issues and collaborate with engineering to drive resolution
Reproduce issues, validate fixes, and communicate outcomes clearly to customers
Requirements:
You have excellent communication skills and are comfortable speaking to all sorts of customers
You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment
Understanding of technical concepts such as APIs, logs, webhooks, and basic scripting
