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NirYuNI

Customer Support Engineer

Nir-Yu offers tailored nearshore staffing solutions that enable SMEs to hire skilled professionals from Latin America affordably and efficiently.

NirYu

Employee count: 201-500

United States only

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The Role:

As a Customer Support Engineer, you will be the first point of contact for our customers, combining strong technical intuition with excellent customer communication. You enjoy digging into problems, identifying root causes, and translating technical concepts into clear, actionable guidance for customers.

Responsibilities:

  • You will be the first point of contact for our customers by email and chat

  • You will handle and coordinate product-specific inquiries, engaging with external stakeholders

  • Diagnose and troubleshoot technical issues across messaging, integrations, and telecom workflows

  • Identify root causes of customer issues and collaborate with engineering to drive resolution

  • Reproduce issues, validate fixes, and communicate outcomes clearly to customers

Requirements:

  • You have excellent communication skills and are comfortable speaking to all sorts of customers

  • You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes

  • You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment

  • Understanding of technical concepts such as APIs, logs, webhooks, and basic scripting

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About NirYu

Learn more about NirYu and their company culture.

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Nir-Yu is dedicated to elevating your business through effective nearshore staffing solutions. With a focus on providing high-quality talent from Latin America, we empower small and medium enterprises (SMEs) to tap into global skills at affordable rates. Our strategic approach enables companies to overcome the challenges of finding qualified professionals within budget constraints. As larger organizations leverage nearshoring to secure superior talent while optimizing costs, Nir-Yu democratizes access to these resources, allowing SMEs to thrive in a competitive landscape.

Our services cover a range of staffing needs, including international PEO, staff augmentation, talent acquisition, and tailored staffing solutions. No matter your requirements, our team is well-equipped to find candidates that fit seamlessly into your business model, ensuring compliance and maximizing operational efficiency. Our clients have experienced transformative growth and have praised our personalized approach in managing their staffing needs. With Nir-Yu, hiring becomes straightforward, allowing you to concentrate on what truly matters—growing your business and achieving your objectives.

Employee benefits

Learn about the employee benefits and perks provided at NirYu.

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Flexible Schedule

Provides a flexible work schedule.

Remote Full Time Work

Offers full-time remote work opportunities.

Personal Development

Supports personal development of employees.

Autonomy of time and schedule

Employees have autonomy over their time and schedule.

View NirYu's employee benefits
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NirYu

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NirYu hiring Customer Support Engineer • Remote (Work from Home) | Himalayas