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MyOperatorMY

Technical Support Engineer

MyOperator is a cloud communication service provider in India, enhancing customer interaction through a unified platform for calls and WhatsApp services.

MyOperator

Employee count: 201-500

United States only

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Job Description
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Key responsibility Area
  • Working on JIRA tickets for product issues raised by clients.
  • Taking API calls with clients and internal users.
  • Closely working with other teams to get the issue resolved.
  • Understanding new features and testing them for training purposes.
  • Providing product/feature related training to internal teams
  • Working on Kissflow tickets as tech support tasks.
  • Working on new ideas to make existing processes more effective and efficient

Requirements

  • B.Tech (IT) with proven Experience of 3-4 years
  • Experience in working with JIRA
  • Experience in implementing REST APIs
  • Good in Excel Reports
  • Basic understanding on SQL queries
  • Experience in Integration of Software's

Benefits

100% Remote Working
Flexible Working Hours

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level
Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About MyOperator

Learn more about MyOperator and their company culture.

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MyOperator was started with a vision to help businesses utilise cloud telephony to improve their customer call handling as well as customer communication. With a team of five in 2013, we have now become a family of over 180, and the growth continues. We created this product with the belief that each customer call is a potential business opportunity. Our product helps businesses manage and optimize each customer call and enhance their customer calling experience.

Today, companies all over the world are realizing the benefits and power of cloud communication. With our product, we want to expand both its knowledge and usage to businesses across the globe. We’re a team of creative and experienced people working towards improving on-call customer communication for businesses of all sizes and industries. MyOperator is India's cloud communications leader trusted by over 10000 businesses, including industries such as education and healthcare, proving that we deliver effective communication solutions.

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MyOperator

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MyOperator hiring Technical Support Engineer • Remote (Work from Home) | Himalayas