Mexico onlyThe Role:
We are looking for a proactive and results-driven Account Manager to manage a portfolio of client accounts, foster strong client relationships, and ensure the successful delivery of services and solutions. The ideal candidate will have a passion for customer success, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
- Serve as the primary point of contact for assigned clients, fostering trusted, long-term relationships.
- Understand client goals, challenges, and needs to ensure proper communication is shared with the proper team.
- Develop account plans and strategies to meet client objectives and grow account revenue.
- Coordinate with internal teams (e.g., sales, marketing, operations, product) to deliver on client expectations.
- Monitor project progress, address issues, and ensure the timely delivery of products and services.
- Provide regular reports and updates to clients and internal stakeholders.
- Identify upsell and cross-sell opportunities to increase account value.
- Outbound and Inbound calls
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