Multiverse is hiring a Learner Retention Analyst to join their team. The role is responsible for understanding and improving learner retention across Multiverse, translating complex data into compelling narratives, and collaborating with cross-functional teams to design and evaluate retention interventions.
Requirements
- 4-5 years of professional work experience with significant time in analytical roles
- Advanced Excel/Google Sheets, SQL, Metabase or similar BI tools
- Comfort with modern data warehouse/BI stacks; ability to translate business questions into metrics and dashboards
- Proven track record in a data-centric organisation, ideally within education, SaaS, or customer success environments
- Ability to zoom out from day-to-day data to identify patterns, trends, and longer-term implications
- Proven experience in translating complex analysis into narratives that resonate with non-technical audiences
- Able and comfortable with challenging senior stakeholder assumptions using data-backed narratives
- Experience analysing retention, churn, or engagement metrics strongly preferred
Benefits
- 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- Private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- Hybrid work offering
- Work-from-anywhere scheme - up to 10 days per year
- Space to connect
