Program Manager, Messaging Integrity Operations

Our mission is to give people the power to build community and bring the world closer together.

Meta

Employee count: 5000+

Salary: 93k-136k USD

United States only

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The Messaging Integrity Operations team enables the integrity of the messaging suite of products by providing best-in-class integrity review for Facebook and Instagram messaging products. With support spanning across products such as Business Messaging and Community Messaging, we develop integrity solutions for some of the fastest growing products within the platform. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our messaging products, and by influencing others to collaborate on cross-functional initiatives.

We are seeking an experienced self-starter with a passion for mitigating real world harm and protecting our community to join our Messaging Integrity Operations Team. We count on our project managers to deliver both qualitative and quantitative insight into user behavior in order to drive prevention and detection solutions at scale. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Product, Engineering, Policy, and other Meta teams to drive operational projects in a fast paced and data driven environment.Program Manager, Messaging Integrity Operations Responsibilities

Own, develop, execute and manage integrity support strategies for Meta’s messaging products with Product, Engineering, Operations and Policy teams
Analyze data, identify trends for harm on the platform and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions
Develop, maintain and continually improve human review workflows. Track and analyze key operational metrics and ensure KPIs/service goals are met
Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
Work with vendor facing teams to develop, support and improve scaled review processes supporting Meta’s global user base
Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems

Minimum Qualifications

4+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team
2+ years of project /program management experience driving end to end initiatives
1+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools
Experience leading process improvement projects across a dynamic and cross-functional landscape
Experience working in, communicating with, and leading global cross-functional project teams
Demonstrated experience navigating ambiguity and achieving outcomes in fast paced environments

Preferred Qualifications

Experience working in Integrity
Experience operating autonomously across multiple teams

LocationsAbout Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected]. $93,000/year to $136,000/year + bonus + equity + benefits

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base salary, Meta offers benefits. Learn more about benefits at Meta.

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Full Time

Experience level

Mid-level

Salary

Salary: 93k-136k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Security Program Manager

Skills

Operations Analytics Project Management SQL Google Sheets Data Integrity Process Improvement Cross Functional Communication Strategic Thinking Problem Solving WhatsApp

About Meta

Learn more about Meta and their company culture.

View company profile

Our mission is to give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas and offer support.

Our Story

When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented, virtual and mixed reality to help build the next evolution in social technology.

Our principles

They embody what we stand for and guide our approach to how we build technology for people and their relationships.

Give People a Voice

People deserve to be heard and to have a voice — even when that means defending the right of people we disagree with.

Build Connection and Community

Our services help people connect, and when they’re at their best, they bring people closer together.

Serve Everyone

We work to make technology accessible to everyone, and our business model is ads so our services can be free.

Keep People Safe and Protect Privacy

We have a responsibility to promote the best of what people can do together by keeping people safe and preventing harm.

Promote Economic Opportunity

Our tools level the playing field so businesses grow, create jobs and strengthen the economy.

Tech stack

Learn about the tools and technologies that Meta uses to build, market, and sell its products.

View tech stack

React Native

Django

Hydra Framework

JavaScript

Python

HTML5

Java

CSS 3

PHP

Objective-C

Hack

44 more

Meta employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Meta.

View benefits

Paid time off to vote

Up to 8 hours of paid voting time

Life insurance

Life insurance and survivor support

Financial coaching

Get access to financial coaching and tax education

Disability insurance

Accidental death and dismemberment (AD&D) Insurance.

View Meta's employee benefits

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About the job

Apply before

Jul 01, 2024

Posted on

May 02, 2024