- Help customers with their onboarding process, to ensure they have a positive experience
- Report any bugs/major issues that come in through the support line to ensure they are addressed in a timely manner
- Responding to customer queries in a timely and accurate way, via chat, email and other support channels.
- Maintain a thorough understanding of our products, keeping updated with the latest information, and communicating these changes with our customers.
- Participate in weekly meetings with the Customer Experience team to partner and collaborate on feedback and updates to procedures as needed.
- Directs non-customer service-related inquiries to appropriate departments. (Marketing, PR, BizDev, etc.)
- Reviews all Supernatural social media accounts to ensure accurate information is exhibited and assist customers that contact us through these support channels.
- Works as a team player and builds strong working relationships by collaborating with peers, and those across the company.
- Works in a positive, friendly manner at all times and inspires the company’s culture.
- Acquire responses from the Head of CX regarding escalated complaints/inquiries.
- Type at a rate of 45 words per minute with minimal grammatical and spelling errors
- Experience communicating across teams and experience presenting
- Proven experience with organization and ownership of responsibilities
- Proven customer support experience, preferably 1+ years professional work experience in a customer experience/customer service position
Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base salary, Meta offers benefits. Learn more about benefits at Meta.