Product Operations Manager

Introducing Masabi

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role

// Join Masabi as our Product Operations Manager to boost efficiency and foster collaboration between Product and Engineering teams, integrating these efforts with our Customer Deployment initiatives. In this critical role, you'll set up our teams for success by ensuring robust planning, delivery, and risk management processes are in place. Additionally, you'll coordinate with customer-facing teams to manage dependencies for successful customer deployments, directly impacting our collective success and streamlining delivery across the organization.

Location

// This position is available as a hybrid or fully remote role for candidates in the UK, and fully remote for candidates in Europe or the East Coast of North America.

Responsibilities

• Roadmap Planning & Lifecycle Management: Spearhead planning across the product portfolio, aligning resources and investments with business goals.

• Product Governance & Portfolio Oversight: Lead governance processes and report on delivery status, managing priorities and financial oversight.

• Cross-functional Collaboration: Enhance collaboration across teams for seamless end-to-end delivery.

• Team Empowerment & Process Optimization: Provide tools and processes for teams to excel, continuously refining delivery processes.

• Tools, Standards, and Quality Enhancement: Establish effective delivery tools and standards, including lifecycle management and advocating for high quality across the product portfolio.

• Performance Metrics: Define and monitor key performance indicators to ensure data-driven decision-making and risk management.

About You

• Experience leading and governing complex work portfolios, with proficiency in both Agile and Waterfall methodologies.

• Financially conversant, with the ability to understand, assess, and report on the implications of delivery changes on revenue and business health.

• Strong background in B2B SaaS platforms, with experience in transit, fare collection, or payments sectors as a bonus.

• Skilled in change management and communication, ensuring organizational alignment with project goals.

• Adept at managing delivery tensions among senior stakeholders and partners, with a strong focus on product analytics and data-driven decision-making.

• Familiar with the product development tech stack and committed to applying best practices in product operations for enhanced efficiency and scalability.

// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.

We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together, we are creating a future.

We’re already powering journeys - are you ready to join us?