Senior Project Manager

Introducing Masabi

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

Role Description

// We are looking for an exceptional client-facing technical Senior Project Manager with substantial commercial, relationship management, project control and negotiation skills to implement our cloud-based fare payment platform at the world's most significant and most vital transit agencies.

Transit experience is highly desirable, as you will manage the implementation of full fare solutions throughout their entire lifecycle, from design to long-term strategies, including software, hardware, integration points, launch planning, and long-term adoption strategies. This involves working on complex fare collection projects, partnering with system integrators, and providing guidance on Masabi's fare payment solutions for digital transformation.

You'll also lead the development of project objectives and strategies, define and oversee goals, and lead a team of service personnel collaboratively. Experience in change management, digital transformation, and consultative guidance for full-fare collection strategies is essential. This role offers collaboration with innovative public transportation minds and a chance to make a global impact.

This role will allow you to work with the most innovative minds in public transportation and power journeys for millions of riders.

Location

// This role is available in the UK in a hybrid or remote model, in the EU in a fully remote model, and as a long-term contract position.

Responsibilities

• Project manage complex technical projects in transportation and MaaS (Mobility-as-a-Service), including familiarity with systems integrators and end-to-end system delivery

• Familiarity with system integrators and embedded technology models within this type of delivery

• Oversee financial and commercial aspects of program delivery, from pre-bid to post-delivery, ensuring profitability and cost control

• Collaborate with agencies at all levels to develop full-fare collection and MaaS solutions, fostering executive and stakeholder relationships

• Create and manage delivery schedules; negotiate critical requirements and manage complex senior-level relationships

• Coordinate with business development, account managers, and internal teams to scope requirements and define feasibility and cost for new/existing opportunities

• Lead meetings to represent agency interests and assess and implement risk management strategies, including controls and communication

About you

// Experience in some of the following areas:

• Proficient in both Spanish and English

• Exceptional programme management in complex, technical environments and large-scale system migrations, combined with strong project management and development methodology: Agile, PMP, PMBOK or Prince2

• A number of years of experience in the E2E project lifecycle, from bid to delivery, with full responsibility for multiple projects

• Delivery management in a complex, technical discipline with a configuration component and SaaS delivery methodology

• A true business manager who can be creative and entrepreneurial and enjoys dealing with the grey zones

• Strong experience in strategic-level negotiations in a large multinational type organisation

• Proficiency with Microsoft or Google presentations, documents or spreadsheets, and project management solutions (MS Project, Gantt, Smartsheets etc.)

• Collaborative team player who believes in creating strong internal dynamics

• Highly desirable: exposure or at least understanding of Full Fare Collection/Mobility as a Service, payment processing or credit card transactions

// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.

We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together, we are creating a future.

We’re already powering journeys - are you ready to join us?