System Administrator - Remotely

At Lucidya, we're passionate about hiring the best talent to do their very best work. With our headquarters in Riyadh and offices in different countries around the world, we are funded by some of the most reputable investors in the region. We are scaling rapidly to meet the increasing demand for our products, which are designed to deliver breakthrough customer experiences. Our AI-powered unified customer experience management (CXM) platform is built to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world. We empower organizations to turn raw data into meaningful interactions and actionable insights, allowing them to build human connections and drive real business impact, safely and securely.

We believe in the transformative power of AI to revolutionize how businesses understand and engage with their customers. Our platform offers the most accurate Arabic sentiment analysis by understanding different Arabic dialects and slang, achieving unmatched accuracy for analyzing Arabic content. This provides a 360º view of customers by consolidating all customer interactions across many digital channels – whether via social media, emails, rating websites, or chat – into one platform. We pride ourselves on providing exceptional customer success service, with dedicated Customer Success Managers who understand your audience to ensure you are getting the most out of our platform. Ranked as the highest-rated in our category by users in the MENA region and among the best in the world, we serve a wide array of industries including Telecoms, Financial Services, Healthcare, Restaurants, Sports, Media & Entertainment, FMCG, Travel & Tourism, Marketing Agencies, Automotive, and Government & Consulting. We are committed to fostering an innovative work environment and have been recognized as a Great Place To Work® in the Middle East. Our mission is to give brands the power to deliver game-changing customer experiences.