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LucidyaLU

Backend Team Lead

Lucidya is an AI-powered unified customer experience management (CXM) platform designed to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world, enabling them to turn raw data into meaningful interactions and actionable insights.

Lucidya

Employee count: 51-200

Saudi Arabia only

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Lucidya is in search of a proactive and talented Backend Team Lead to spearhead our backend development efforts. In this pivotal role, you will oversee a skilled team of backend developers, ensuring that our systems are designed for performance, scalability, and maintainability. With a deep understanding of best practices in backend architecture, you will guide your team in delivering high-quality software solutions that leverage our machine learning and big data capabilities.

Your responsibilities will include setting development standards, mentoring team members, and collaborating with cross-functional teams to align backend development with our overall product strategy. You will also be deeply involved in coding, refactoring, and optimizing backend services, as well as reviewing code to maintain robust and efficient systems.

The ideal candidate is a hands-on Backend Team Lead with 8–10 years of backend engineering experience, who acts as a technical authority and end-to-end owner for a product area or set of backend services. You combine strong system design depth with people leadership, and are accountable not only for code quality but also for delivery, reliability, and team growth.

You have a proven ability to balance product feature delivery with platform stability and scalability, work closely with Delivery Managers / PMs on delivery commitments, and coach engineers on design, deployment safety, and operational excellence. A strong ownership mindset, focus on observability, performance, and security, and a passion for continuous learning and mentoring are essential for success in this role.

Key Responsibilities

    • Own a product area or set of backend services end-to-end, with clear ownership boundaries and accountability for outcomes
    • Lead design and implementation of complex backend systems involving multiple services, ensuring scalability, security, and cost efficiency
    • Act as technical authority for backend architecture, defining API contracts, data models, and integration patterns
    • Jointly own delivery commitments with Delivery Managers (DMs)/PMs, ensuring predictable execution and high-quality outcomes
    • Balance technical roadmap vs. product roadmap, prioritizing stability, scalability, and new feature development appropriately
    • Define and govern release and rollout strategies, including feature flags, phased rollouts, and canary deployments
    • Ensure backend services meet reliability and performance targets, including:
    • SLA compliance
    • P95 / P99 latency for key endpoints
    • MTTR and time to patch critical vulnerabilities
    • Ensure strong observability, on-call readiness, and runbooks for owned services
    • Lead, mentor, and manage backend engineers, ensuring delivery discipline, productivity, and a high-performance engineering culture
    • Drive continuous learning and technical growth of team members through coaching, design reviews, and knowledge sharing
    • Collaborate closely with frontend, QA, platform, and SRE teams to deliver end-to-end solutions

Requirements

    • Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience
    • 8–10 years of backend engineering experience, including leading complex projects or acting as a de-facto technical lead
    • 3+ years of experience in a leadership or team lead role.
    • Proven experience owning backend services or product areas end-to-end in a production SaaS environment
    • Strong expertise in backend technologies such as Python and/or Ruby on Rails
    • Deep understanding of system design, domain-driven design (DDD), event-driven architectures, and data modeling at scale
    • Experience with SQL and NoSQL databases such as PostgreSQL, Cassandra, and Redis
    • Hands-on experience designing for scalability, reliability, security, and performance
    • Experience defining and managing API contracts and service integration patterns
    • Familiarity with release strategies such as feature flags, canary deployments, and phased rollouts
    • Experience with cloud platforms (AWS, Google Cloud, or Azure)
    • Strong problem-solving skills with the ability to troubleshoot complex distributed systems
    • People leadership experience with responsibility for delivery, mentoring, and team development
    • Excellent communication and collaboration skills across engineering, product, and delivery functions

Benefits

Why Join Us?

This is more than just an engineering role—it’s an opportunity to shape the infrastructure and technical future of Lucidya. You’ll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.

About the job

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Posted on

Job type

Full Time

Experience level

Education

Bachelor degree

Experience

8 years minimum

Experience accepted in place of education

Location requirements

Hiring timezones

Saudi Arabia +/- 0 hours

About Lucidya

Learn more about Lucidya and their company culture.

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At Lucidya, we're passionate about hiring the best talent to do their very best work. With our headquarters in Riyadh and offices in different countries around the world, we are funded by some of the most reputable investors in the region. We are scaling rapidly to meet the increasing demand for our products, which are designed to deliver breakthrough customer experiences. Our AI-powered unified customer experience management (CXM) platform is built to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world. We empower organizations to turn raw data into meaningful interactions and actionable insights, allowing them to build human connections and drive real business impact, safely and securely.

We believe in the transformative power of AI to revolutionize how businesses understand and engage with their customers. Our platform offers the most accurate Arabic sentiment analysis by understanding different Arabic dialects and slang, achieving unmatched accuracy for analyzing Arabic content. This provides a 360º view of customers by consolidating all customer interactions across many digital channels – whether via social media, emails, rating websites, or chat – into one platform. We pride ourselves on providing exceptional customer success service, with dedicated Customer Success Managers who understand your audience to ensure you are getting the most out of our platform. Ranked as the highest-rated in our category by users in the MENA region and among the best in the world, we serve a wide array of industries including Telecoms, Financial Services, Healthcare, Restaurants, Sports, Media & Entertainment, FMCG, Travel & Tourism, Marketing Agencies, Automotive, and Government & Consulting. We are committed to fostering an innovative work environment and have been recognized as a Great Place To Work® in the Middle East. Our mission is to give brands the power to deliver game-changing customer experiences.

Employee benefits

Learn about the employee benefits and perks provided at Lucidya.

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Hybrid remote options

Available for selected roles.

Professional Development Budget

Budget for professional development.

One-of-a-kind office space

Office space with recreational zones.

Generous vacation

Generous allocation of vacation days.

View Lucidya's employee benefits
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