Senior Manager, Devops

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

Our global DevOps team is growing rapidly, requiring a manager to lead and collaborate across the US, EMEA, and APAC regions to support our datacenter and cloud environments. This team focuses on the stability and reliability of our global infrastructure by leveraging existing standards, processes, and automation solutions. The DevOps Engineer Manager will oversee a team of engineers, serve as a domain expert in networking technologies, and support both datacenter and cloud infrastructure.

You will:

• Lead and manage projects, changes, and incident resolutions.
• Make strong decisions in high-pressure, fast-paced environments.
• Develop, maintain, and support data center and cloud technologies across our global infrastructure, including routing, switching, and cloud technologies.
• Oversee the implementation of changes, upgrades, and preventative maintenance.
• Troubleshoot hardware, software, and vendor incidents to resolution, and identify remediation improvements.
• Develop and leverage automation and monitoring tools to maximize visibility and recovery.
• Communicate and collaborate across teams and levels to manage projects or incidents.
• Mentor and guide team members to enhance their technical skills and professional growth.

You have:

• Strong working knowledge in configuring and troubleshooting routing protocols (BGP, OSPF, and static).
• Extensive experience with data center and cloud-based networking technologies and infrastructure (LAN, WAN, firewall, SDWAN, BGP, DNS, load balancing, VPN, etc.).
• Experience with Arista and Cisco configurations and maintenance.
• Deep understanding of network protocols and services.
• Extensive experience in Linux environments and enterprise distros.
• Experience with software development and strong scripting skills.
• Experience with Palo Alto firewall configurations and maintenance.
• Experience with F5 LTM and AFM configurations and maintenance.
• Experience with networking and securing Kubernetes with Calico.
• Experience with cloud technologies and IaC deployments.
• Experience with GCP, AWS, Azure cloud environments (Certifications preferred).
• Experience with virtual and containerized deployments in both data center and cloud.
• Experience with Kubernetes and GKE deployments and networking elements (CNI, Istio, Calico).
• Experience with CI/CD pipeline components, support, functionality, and tools.
• Experience with version control concepts and operations (Git).
• Experience with data formats XML, JSON, YAML and parsing with Python data structures.
• Experience working within an Agile development environment.
• Experience with webhooks, API styles, HTTP response codes, and authentication mechanisms.
• Experience with Ansible deployments and creating Ansible playbooks.
• Experience with Jenkins and parameterization.
• Use of automation tools and modules (Rundeck/Puppet/Terraform).
• Experience with Network Automation and Programmability Abstraction Layer with Multivendor (NAPALM) framework.
• Leverage model-driven programmability within an Arista networking environment.
• Experience with cloud infrastructure such as Compute, Network, Storage, and Backup.
• Understand the need to organize code into methods, functions, classes, and modules.
• Experience with monitoring performance metrics and KPIs.

Additional Requirements:

• Collect feedback and requirements from design and technical staff.
• Create diagrams, business cases, and architectural design documents.
• Support on-call and weekend rotation as needed.
• Collaborate with cross-functional teams.
• Able to handle stressful situations with a level-headed approach.
• Excellent verbal and writing skills (English).
• On-call and shift rotation (primarily between US and APAC hours).

Benefits:

• Health: medical, dental, vision and wellbeing.
• Time away: 15 days PTO, Public holidays as well 5 care days and 10 sick days.
• Financial: ESPP, Basic life and ADD insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: Access to internal professional development resources.
• Additional: Health Service Navigator, Counseling Services resources to help you and your family maintain overall good health and wellness

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact [email protected]