WillowTree hiring Manager, Cloud Infrastructure • Remote (Work from Home) | Himalayas
WillowTreeWI

Manager, Cloud Infrastructure

WillowTree’s global teams orchestrate winning experiences for the world's most customer-centric brands.

WillowTree

Employee count: 1001-5000

Canada only

Manager, Cloud Infrastructure - Fuel iX

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX™, TELUS Digital's proprietary generative AI engine. Fuel iX™ empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

The Opportunity

We are seeking an experienced and skilled Manager of Cloud Infrastructure to join our innovative team at Fuel iX. The ideal candidate will lead our cloud infrastructure initiatives, focusing on GCP environments, and guide a team of cloud infrastructure engineers. You will also support integrations with other hyperscales LLM providers such as Anthropic, OpenAI, Mistral and more.

Responsibilities

  • Lead and mentor a team of cloud infrastructure engineers
  • Design, implement, and maintain cloud infrastructure solutions using GCP and AWS
  • Develop and enforce best practices for cloud security, scalability, and cost optimization
  • Collaborate with cross-functional teams to ensure alignment of cloud infrastructure with business goals
  • Stay up-to-date with the latest cloud technologies and industry trends
  • Manage cloud budgets and optimize resource allocation
  • Implement and maintain disaster recovery and business continuity plans
  • Drive automation and infrastructure-as-code initiatives

Qualifications

  • Proven experience in managing cloud infrastructure, preferably in a SaaS environment
  • Deep expertise in both Google Cloud Platform (GCP) and Amazon Web Services (AWS)
  • One or more relevant certifications from Google or AWS (e.g., Google Cloud Professional Cloud Architect, AWS Certified Solutions Architect)
  • Strong leadership skills with experience in managing and mentoring technical teams
  • Excellent problem-solving and analytical skills
  • Proficiency in infrastructure-as-code tools (e.g., Terraform, CloudFormation)
  • Solid understanding of DevOps principles and practices
  • Excellent communication skills, both written and verbal

What We Offer

  • Opportunity to work on cutting-edge AI and cloud technologies
  • Competitive salary and benefits package
  • Professional development and certification support
  • Collaborative and innovative work environment
  • Remote work options

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About the job

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Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

Canada +/- 0 hours

About WillowTree

Learn more about WillowTree and their company culture.

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WillowTree’s global teams orchestrate winning experiences for the world's most customer-centric brands.

A global team of teams

Building and retaining great teams has always been core to our mission. Human-centered design is not only how we build great digital experiences, but how we’ve built our business.

Staffing Purpose-Built ‘Tiger Teams’

When the stakes are high, WillowTree is the partner that delivers. Our teams succeed in the face of immovable deadlines and mission-critical challenges, whether streaming the Super Bowl with FOX Sports, building a digital-first bank with Synchrony Financial, or redesigning pizza ordering with Domino’s.

A single discipline can’t solve complex challenges. Launching new digital products, harnessing the latest in generative AI, and building customer loyalty all require seamlessly combining expertise from multiple disciplines: strategy, design, engineering, marketing, and artificial intelligence.

It’s not enough to talk about the latest tech. A true partner understands where in the customer journey to deploy it, how to design for it, and how to connect it to the larger enterprise. Other firms have bolted on these capabilities — as digital natives, we’ve built them into our teams from Day One.

Accelerating Time to Value.

When it comes to building software, quality and speed matter. Because let's face it — software can't impact the bottom line if it's not in customers' hands.

WillowTree's small, elite teams ship products faster, period. We minimize the time from ideas to outcomes — without sacrificing quality. And we do it in a way that puts partnership first.

Speed is quantifiable, and as such, we measure the productivity and delivery of our teams across every partner and every project.

It's a big part of what makes us different. And we're proud of the results.

Sourcing Talent from Around the World.

Our origins start in college towns — great places to live that attract great people. Put simply, high-impact tech work doesn’t just happen in high rent cities. To this day, we remain proudly headquartered in Charlottesville, VA.

As we built a global footprint — to tap unique sources of talent, to share efficiencies with our clients — we did so with one objective: to prove hybrid teams of onshore, nearshore, and offshore experts can deliver the agility, quality, and ROI associated with WillowTree since our founding in 2008. We’ve done just that, by approaching global delivery differently. A few highlights of our global model:

  • Optimize direct client collaboration by staffing, at a minimum, 30% of the team in-timezone (versus 10% from competitors)

  • Prevent communication breakdowns within teams via a 50% workday overlap, globally, with shared “Workday Windows”

  • Create stability in delivery with a culture that drives <10% attrition globally

Our core values.

Our core values are the seven principles by which we live and breathe every day. Developed with input by the entire company, they’re an integral part of our culture. Discover what sets WillowTree apart as an awesome place to work.

Craft: We aim for excellence, and our love for what we do compels us to reach a higher standard. You can be proud of the work you do here.

Ownership: We have a strong sense of individual responsibility. Every initiative has an owner, from major product strategy to curating which kombucha is on tap.

Open communication: We respect one another enough to give and receive honest feedback. We champion the best ideas, no matter where they originate.

Inclusion: We treat each other with consideration and respect, and we appreciate differences. You know, the way we want to be treated.

Sustainable flow: The state of mind when time flies and energy is focused. We make time for it every day so we can create innovative solutions that people love.

Realistic optimism: We acknowledge and understand the reality of the challenges we face, and we always find a way forward.

Partnership: Working side by side, we build meaningful connections with each other and our clients.

Employee benefits

Learn about the employee benefits and perks provided at WillowTree.

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Disability insurance

Disability insurance for employees.

Life insurance

Life insurance so you don't have to worry.

Flexible time off

Flexible paid time off & paid company holidays

Paid parental leave

For all parents to support you and your family.

View WillowTree's employee benefits
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