Principal Technical Program Manager

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

In this role, you will be part of a group of Technical Program Managers driving strategic initiatives across LivePerson’s Global Product and Technology Unit, with a specific focus on Cloud Migration. You will be responsible for planning, coordinating, and executing large-scale cloud migration programs that transition legacy systems, applications, and services to modern cloud-native infrastructure, ensuring minimal disruption and maximum operational efficiency.

You will partner closely with engineering, infrastructure, product, and security teams to deliver complex migration roadmaps, manage dependencies, and ensure alignment with broader business goals. The ideal candidate is execution-oriented, thrives in ambiguous environments, and excels at managing large-scale transformation programs. You will need strong technical acumen, outstanding communication skills, and a passion for modernizing systems to enable scalable and efficient cloud operations.

This role requires a strategic thinker who can translate technical requirements into actionable programs, mitigate risks, and deliver on aggressive timelines in a fast-paced, iterative environment.

You will:

• Lead end-to-end planning and execution of cloud migration initiatives, including discovery, planning, execution, validation, and post-migration optimization.
• Collaborate with engineering, infrastructure, DevOps, and product teams to define migration scope, strategy, and timelines.
• Define and drive a cloud migration roadmap that aligns with business priorities and architectural goals.
• Identify and manage interdependencies, technical risks, and mitigation plans across multiple teams and platforms.
• Develop and maintain program documentation, schedules, and communication plans to ensure all stakeholders are informed and aligned.
• Create visibility into program status and progress through regular reporting to senior leadership and executive stakeholders.
• Drive stakeholder alignment, ensuring clear understanding of migration objectives, technical requirements, and business impact.
• Ensure all migrations are executed with minimal impact to customers, maintaining SLAs and compliance requirements.
• Standardize and improve migration processes, toolchains, and governance practices to increase repeatability and quality.
• Facilitate retrospectives and continuous improvement practices post-migration to improve future efforts.
• Support team operations in a globally distributed environment, enabling asynchronous coordination and communication.
• Act at the overall lead for a team of program managers supporting the Cloud Migration Program.

You have:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 7+ years of experience in technical program or project management, with demonstrated success managing cloud or infrastructure transformation programs.
• Proven experience leading complex cloud migration efforts (e.g., from on-prem to GCP, AWS, or Azure).
• Deep understanding of cloud architectures, containerization (e.g., Docker, Kubernetes), and CI/CD pipelines.
• Familiarity with infrastructure-as-code (e.g., Terraform, Helm), security practices, and operational readiness in the cloud.
• Experience with cost modeling, risk assessment, and dependency management for cloud projects.
• Strong familiarity with Agile, SAFe, or other delivery frameworks used in modern DevOps environments.
• Ability to balance strategic thinking with hands-on execution to keep programs on track.
• Exceptional communication and interpersonal skills, with the ability to influence technical and business stakeholders at all levels.
• A passion for operational excellence, modernization, and driving impact through technology transformation.

Benefits:

The salary range for this role will be between $160,000 to $180,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: Access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact [email protected]