LIClient Success Manager, Remote
LINQ 
United States only
United States onlyWe offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon:expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence. LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential.
LINQ’s Values: Count on us - We’re ready and reliable for our partners and each other Class of our own - We hold ourselves to a high standard of excellence Fair and Square - Integrity and mutual respect are table stakes Nourish Connection - We foster a culture of teamwork and trust Educated Advancement - Our deep knowledge and experience propel our development
We are seeking a dynamic and customer-focused individual to join our team as a Client Success Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success, adoption and satisfaction with our products/services.
Responsibilities: • Be passionate about clients, their success, and experience at every engagement • Serve as the primary point of contact for assigned clients, understanding their business objectives and needs. • Develop and execute strategic account plans to drive client retention, expansion, and satisfaction. • Conduct regular check-ins with clients to assess their progress, gather feedback, and identify opportunities for improvement including but not limited to onsite QBRs. • Be a strong advocate for the customer and understand and predict their business needs.• Run desired Customer Success plays based on the time of year, industry changes, and state policy changes.• Collaborate cross-functionally with sales, product, and support teams to address client needs and drive product enhancements and feedback.• Monitor client usage and performance metrics, proactively identifying and addressing any issues or concerns. • Drive upsell and renewal opportunities by demonstrating the value of additional products/services to existing clients. • Act as a client advocate within the company, ensuring that client feedback is heard and addressed effectively. • Drive adoption of products including providing recommendations and case studies, and peer-to-peer collaboration.
Qualifications: • Bachelor's degree in Business Administration, Communications, or a related field. • 5 years of experience in a client-facing role, preferably in account management or customer success. • Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. • Proven track record of managing client relationships and driving customer satisfaction. • Excellent problem-solving skills and the ability to think strategically to identify opportunities for client success. • Experience working in a fast-paced environment with the ability to adapt to changing priorities. • Proficiency in CRM software (e.g., Salesforce) and other relevant tools is a plus. • K12 Experience Preferred, but not required • Must be able to travel 30-40% Total Rewards:Remote working environmentAbility to work in a physical office, if near one of our offices (Wilmington, Irvine, and coming soon, Austin)One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)Company Bonus Plan or Target Sales Commission PlanFlexible Open Paid Time Off PlanPaid Parental Leave Policy10 paid holidays16 hours of paid volunteer timeBlue Cross Blue Shield benefit network (medical/dental/vision)Low-deductible PPO option or HDHP option with employer contributed HSADental with child orthodontia100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment InsuranceHealth and wellness benefits including gym and Headspace reimbursementProfessional development opportunities EOE Statement/Accommodation Notice:LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Lydia Buurma at [email protected]. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.
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About the job
Apply before
Jun 24, 2024
Posted on
Apr 25, 2024
Job type
Full Time
Experience level
Mid-level
Location requirements
Hiring timezones
United States +/- 0 hoursJob categories
Skills
Customer Success ManagementAccount ManagementCustomer SuccessCRM (Salesforce)K 12 EducationStrategic Account PlanningCustomer Relationship ManagementUpsellingCross Functional CollaborationPerformance MonitoringProblem SolvingCommunicationInterpersonal SkillsClient EngagementCustomer FeedbackSalesforce
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