Junior Customer Success Manager (all genders)

Lingoda helps people achieve their language learning goals by offering flexible, high-quality and 24/7 online classes taught by native-speaking teachers around the world.

Lingoda

Employee count: 1-10

DZ, AO + 61 more

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Speak our language!We are Lingoda.

Our mission is to build bridges through life-changing language learning.

Lingoda is a fast-growing online language school for language learners aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors. With Lingoda, you're not just learning - you're teaming up with an expert who understands your goals and guides you to success, every step of the way.

Our classes are teacher-led, and supported in- and out-of-class by the latest technologies and a unique curriculum to empower our students to achieve their language goals. High-quality classes are available online 24/7, so anyone anywhere has the opportunity to learn a language with Lingoda.

As a company we bring out the best in people with a positive culture. We challenge ourselves, and we challenge others. We work smart and make it happen. We believe in personal growth and inclusion.

We work hard to contribute to a better society. How? Here are three examples:

Lingoda’s MATCH network and Global Career Centre seek to upskill and match migrants to career opportunities in Germany, supporting them through government-funded education programs.

In the German healthcare sector, we support international nurses, doctors and midwives to obtain language and professional recognition through state-sponsored education programs. As a result we have become one of the largest educational providers in this field in Germany.

In December 2022, we won “Best Digital Learning Product of the Year” at the Digital Education Awards 2022!

We are currently looking for a JuniorCustomer Success Manager (all genders) based in Germany or working remote.

Your mission with us:

You will play a pivotal role in ensuring a seamless customer experience, guaranteeing that customers enjoy exceptional service with Lingoda and choose to stay with us for the long term.

Your tasks:

Collecting and updating all info for the database
Admin and Credit Management
First Level Support for all B2B customers
Resolving of customer issues
Welcoming and onboarding new students
Keeping track of payments
Data Management and Reporting
Keeping a “high-level view” of the entire support process and constantly improve workflows
Bridge the gap between sales and customer support

You bring to Lingoda:

Basic knowledge of Hubspot advantageous
Being structured and have the ability to manage multiple ongoing projects while well managing your own time
Strong interpersonal skills: able to motivate, inspire and work alongside a variety of people and disciplines
Being an excellent communicator
Not being afraid of complexity and problem-solving
Hands-on work mentality
Being open to feedback to consistently improve quality and skill set
Being proactive and take ownership of your tasks and your own development
Fluency (C1 level) in both English German languages

You add to our culture:

Love working in an international environment
Open communication
Customer oriented mentality
Hands-on approach
New ideas to improve our customer journeys

What you can expect from Lingoda:

Approachable leaders and transparent communication - every voice counts at Lingoda!
Company events and colleagues who are always happy to socialise + budgets towards team building events!
An inclusive environment with great team spirit and passion for languages
A well-structured and exciting onboarding process to set you up for success!
The possibility to work remotely from your home or in the office located in the heart of Berlin
Education funds because we want to see our people grow
Free access to our language classes
Mental Health programs
Corporate benefits pension funds
28 vacation days per yearFree snacks drinks at the office
The modern hardware necessary for your work (when based in Germany)
Flexible working hours

Does that sound exciting?

Then, send us your CV right away!

We are looking forward to hearing from you!

Your contact person for the position is Nota.

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.

We ask that you please apply directly via the link provided in the job description or directly on our website.

Due to GDPR regulations, applications sent otherwise will not be considered.

Please note that if you are based outside of Germany that only a freelance contract can be offered. All our contracts whether freelance or regular German employment contract start on a 2 year time period.

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Full Time

Experience level

Mid-level

Job categories

Customer Success Manager Customer Success Associate Customer Success Executive Customer Success Lead Client Success Manager Customer Success Operations Manager

Skills

Customer Success Management B2B Sales Data Management Reporting HubSpot German

About Lingoda

Learn more about Lingoda and their company culture.

View company profile

Lingoda helps people achieve their language learning goals by offering flexible, high-quality and 24/7 online classes taught by native-speaking teachers around the world. Whereas other language learning platforms teach with apps and gamified techniques, we teach a CEFR-aligned curriculum in live classes and with real teachers.
At Lingoda we're changing the rules of online language learning. An achievement recognised by LinkedIn which recently included Lingoda in its top 50 German startups, 2018.

More than 3,500 Lingoda students already use advanced virtual classroom technology to learn languages face-to-face with hundreds of native-speaking teachers. This delivers all the benefits of 'bricks and mortar' classes, but in a more convenient, affordable package.

You can book classes at any time, day or night, and create a personalized classroom timetable based around your schedule.

Students also get instant access to Lingoda’s digital curriculum which consists of hundreds of lessons including grammar fundamentals, skills for life and work, and cultural knowledge.

You can choose from one-to-one or group classes. Students also benefit from learning with many teachers, experiencing different accents and cultural knowledge. These interactive sessions also offer the chance to practice pronunciation and get instant feedback from experts.

When they complete the required number of classes, students also receive certificates, based on the Common European Framework of Reference for Languages (CEFR), recognized by governments, academia and employers.

OUR CORE VALUES

WITH STUDENTS AT THE CENTER OF OUR JOURNEY, WE LIVE THESE 6 CORE VALUES EVERY DAY:

Foster an environment for personal growth and inclusion.
Bring together the best of people and technology.
Challenge ourselves. Challenge others.
Work smarter and make it happen.
Be fully present in everything we do.
Perseverance trumps talent.

Tech stack

Learn about the tools and technologies that Lingoda uses to build, market, and sell its products.

View tech stack

Symfony

JavaScript

Python

HTML5

CSS 3

PHP

Linux

TypeScript

Facebook Ads

Apache Spark

Amazon Redshift Spectrum

27 more

Lingoda employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Lingoda.

View benefits

Learning and development budget

Free private and group language classes in all languages offered

Flexible working hours

We accommodate all kinds of lifestyles and life stages. Come work on your terms.

View Lingoda's employee benefits

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About the job

Apply before

May 14, 2024

Posted on

Mar 15, 2024