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KeenKE

Customer Service Agent (French/Italian/Spanish Speaking)

Keen specializes in providing offshore talent for businesses in Creative, Digital Marketing, E-Commerce, Sales, and Customer Service sectors.

Keen

Employee count: 11-50

Serbia only

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Customer Service Agent (French/Italian/Spanish Speaking) to provide support to high-growth global clients in a fast-paced, high-impact position.

Requirements

  • 2+ years of experience in customer support, customer success, or technical support
  • Proven ability to support customers across multiple channels (email, chat, phone)
  • Fluency in English + French + Italian + Spanish
  • Experience with tools such as Zendesk, Jira Service Management, or similar platforms
  • Comfortable working in structured, SLA-driven environments
  • Strong problem-solving and communication skills
  • Ability to manage multiple conversations and priorities simultaneously
  • Familiarity with web applications, mobile apps, or digital products
  • Reliable home office setup with stable high-speed internet and a quiet working environment

Benefits

  • Consistent full-time workload with long-term role stability
  • Fully remote work with a home internet stipend
  • Professional development budget and ongoing learning support
  • Exposure to a fast-growing global client in the food tech space
  • Clear pathways for growth into senior CX, QA, or team leadership roles
  • Opportunity to expand into operations or technical support functions over time

About the job

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Posted on

Job type

Temporary

Experience level

Location requirements

Hiring timezones

Serbia +/- 0 hours

About Keen

Learn more about Keen and their company culture.

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Keen is a forward-thinking company dedicated to providing businesses with offshore talent tailored specifically to their needs in Creative, Digital Marketing, E-Commerce, Sales, and Customer Service. By sourcing global talent, Keen enables organizations to build efficient and effective teams without the typical overhead costs associated with local recruitment. The platform connects brands with skilled professionals, ensuring that they can scale effortlessly and focus on their core operations while still maintaining high standards of quality and service.

At the core of Keen's mission is a commitment to facilitating growth for its partners. With a nuanced understanding of the pain points faced by those trying to hire remotely, Keen streamlines the process by matching companies with the right talent. It is more than just a staffing service; Keen acts as an extension of the client's team, amplifying their capabilities and helping them thrive in competitive markets. By providing dedicated and experienced professionals, Keen aims to transform how businesses approach staffing and recruitment, making it accessible and scalable for all.

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Keen

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