Service Operations Specialist II (Operations)

Requisition #: 19966
Functional Area: Audit/Risk/Compliance; Office/Clerical
Employment Type: Full-Time
Work Options: Remote / Work from Home in the US
Work Hours: 8 a.m. - 4:30 p.m. CDT

Position Summary

The purpose of this on-site position is to process client requests for our Drug & Alcohol, Driver Qualification and Vehicle Services in a timely and accurate manner. This position works closely with clients, vendors, state contacts and team members to meet client expectations.

Job Responsibilities

• Audits, indexes, and completes drug & alcohol informational documents, such as COC, BAT's, and Affidavits.
• Audits driver qualification documents and drug & alcohol information for clients.
• Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems.
• Assists with assembly of random selection packets, generation of ePassports and/or sending of random selection information to appropriate parties.
• Independently utilizes internal and external resources (state websites, vendors, training, experience) to determine the correct and most efficient method to complete the work order.
• Works with Client Service Specialists to obtain and/or validate client information. Updates information in all applicable systems.
• Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.
  

Qualifications

Experience/Education:

• High School Graduate or General Education Degree (GED).
• 1+ years of experience in operational support.
  • In lieu, will consider a combination of experience and post-secondary education.
• Experience in highly regulated industry a plus or ability to learn complex regulatory standards.

Other Skills/Qualifications:

• Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs.
• Ability to work in a fast-paced, deadline driven environment.
• Strong detail orientation.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services.
• Desire to meet and exceed client expectations.
  

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $18.50 to $18.50 which varies depending on factors including, but not limited to, a candidate’s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.