Commission Analyst

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

Iterable is looking for a Commission Analyst to join its growing team. This is a hands-on position that will be critical in managing the comprehensive “end-to-end” processing of commission plans and sales incentive payment calculation for all commissionable positions worldwide. In this role, you will collaborate with finance, HR, and sales/services leadership to ensure operational alignment. The ideal candidate must be detail oriented with excellent analytical and communication skills, and will be comfortable taking initiative to solve problems and help drive greater efficiency and process automation. This role will report to the Senior Manager of Deal Desk & Sales Compensation.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

In this role you’ll get to:

• Administer and manage day to day operations of our global compensation plan, ensuring payments are accurate/timely and paid in accordance with plan provisions
• Manage and own the workflows in CaptivateIQ and be the primary point of contact for the tool
• Maintain proper documentation of the commissions processes and related control
• Serve as a point of contact for employees, managers and sales leaders to address questions regarding compensation plans, and research as needed to help resolve issues, and develop appropriate solutions to resolve exception payment requirements

We are looking for people who have:

• 3+ years of experience in a similar role managing the day to day operations of global compensation plans
• Experience owning and managing CaptivateIQ (CIQ Admin Certification preferred)
• Experience with CRM tools (Salesforce.com preferred)
• Can be self-sufficient and self-managed, especially during crunch time
• Detail-oriented and has an analytical approach to proactively solving problems
• Strong collaborator with multiple functions with well-versed interpersonal skills in both verbal and written communication
• Previous experience driving and managing projects independently
• Willingness and eagerness to both lead and learn on the job
• Ability to work and adapt to change in a fast-paced environment

Bonus Points:

• Previous experience with email marketing, push, or SMS software
• Previous experience with quoting and tool implementation
• Previous experience or willingness to learn Deal Desk

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $80,500 - $135,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.