Senior FinOps Analyst

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

At Iterable we strive to deliver a quality product to our customers at a reasonable price. To be competitive on price we are continuously improving our unit cost and optimizing where we can. Managing costs has and always will be an organization-wide responsibility but this role represents the first dedicated role in this space. You will be the founding member of a startup within a startup. with plans to build out a larger team in the future. You will help Iterable understand, report on, and optimize the costs of our technology offering.

In this role, you’ll get to:

• Build out cost usage tooling on a per-engineering team and per-customer basis
• Advise on best practices for delivering infrastructure at appropriate costs
• Work with highly talented engineers across multiple sites to optimize COGS
• Help develop and standardize a FinOps program and platform at Iterable
• Act as a product owner for internal cost management tooling
• Work collaboratively with Finance and Engineering teams to develop value metrics and detailed cloud margin reporting and help set COGS target
• Manage central planning and purchasing of reservations and licensing to support corporate savings programs
• Develop and deliver timely FinOps reporting to all levels of the organization (from individual product teams to C-Suite)
• Work with the Finance team to provide forecasted cloud usage and reporting against cloud vendor commitments

We are looking for people who have:

• 5+ years of relevant work experience in cloud technologies
• 1 - 3 years of FinOps experience creating financial models to manage cloud spend
• Technical understanding of AWS service offerings
• Demonstrated success in cloud cost optimization / FinOps efforts
• Demonstrated success in the development and delivery of Corporate programs
• Strong quantitative data analysis skills; ability to use hard data and metrics to support assumptions, recommendations, and drive actions
• Experience querying databases and other data sources
• Strong written and verbal communication. You can distill key points out of complex technical descriptions to share with non-technical stakeholders, adapting your language and style of communication depending on the audience.
• Fluency in English (verbal and written); Bonus: fluency in Portuguese.
• Legally authorized to work in the EU

Bonus points

• Experience with FinOps platforms such as Cast.ai, cloudzero, finout, etc.
• Experience as an Infrastructure Engineer or SRE
• Proficiency in at least one high-level programming language
• Mathematics or Finance background
• Worked in a company with a strong US presence

Perks & Benefits: [Include for Portugal-based roles only]

• Competitive salaries & meaningful equity
• Private Medical Insurance
• Life/Risk Assurance
• Paid Sabbatical
• Paid Annual Leave (22 days)
• Complete laptop workstation

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.