Senior Database Operations Engineer

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

Position Details:

• Experience in database design, development, and administration.
• Experience in operational requirements, including hardware, architecting, configuring, integrating monitoring, and maintaining mission-critical Production PostgreSQL databases.
• Responsible for understanding operational requirements, including hardware, architecting, configuring, integrating monitoring, and maintaining mission-critical Production PostgreSQL databases.
• Responsible for all PostgreSQL configuration, backup, recovery, upgrading/patching, and replication.
• Monitor and optimize database performance, identifying and resolving bottlenecks and inefficiencies. You have experience building and supporting production systems operating at a large scale with high uptime requirements.
• Perform database capacity planning and make recommendations for hardware and software upgrades.
• Implement security measures and ensure compliance with data privacy regulations to protect sensitive data assets.
• Collaborate with cross-functional teams to understand their data requirements and provide solutions.
• Maintain comprehensive documentation of data infrastructure configurations, processes, and best practices.
• Continually improve database administration standards, guidelines, and procedures.
• Provide on-call support for critical database issues, ensuring a timely resolution of problems.
• Design and implement automation solutions for routine tasks, system reporting, alerts, and notifications using custom scripts.
• Additionally, fulfilling requests, resolving incidents within SLAs, and reviewing service-related reports (e.g., database backups, maintenance, monitoring) to ensure service-related issues are identified and resolved within established SLA.
• Experience working on any Public cloud technologies (AWS, Azure or GCP) is preferred.
• Experience with Infrastructure as code tools like Terraform or equivalent is good.
• Experience with Linux operating systems, local and cloud storage technologies and networking is good to have.

The Ideal Candidate Will Be/Have:

• 5 plus years of core DBA experience.
• In-depth understanding of PostgreSQL architecture, features, and best practices
• Strong knowledge and hands-on experience in database design, implementation, and administration
• Experience with public cloud providers such as AWS, GCP, and Azure
• Experience with Kubernetes and Docker
• Automation using Salt or similar tooling such as Puppet, Chef, and Ansible.
• Experience in Infrastructure as code tools like Terraform or equivalent
• Experience with shell scripting is a must.
• Knowledge of DevOps and CI/CD tools.
• Bachelor’s in computer science or Engineering or equivalent experience.
• Passion for learning and always improving yourself and the team around you

You might work with:

• Kubernetes - our container runtime platform
• Work across our tech stack of AWS services, Cockroachdb, Kafka, S3, RDS and Elasticsearch
• SaltStack Platform
• Containerizing various services for deployment and packaging
• Improving our continuous integration and deployment systems

Bonus Points:

• Experience with RDS Proxy, Vitesse, pg_pool or pg_bouncer
• Experience with CI/CD systems
• Experience with public cloud providers such as AWS, GCP and Azure
• Experience with Kubernetes, Docker, Terraform
• Experience with DataDog, Grafana, Logstash, FileBeats
• Experience working with APIs and third party SaaS providers
• Knowledge of Scala and SBT build system

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.