Independent Health

At the heart of Independent Health is a deeply ingrained culture of care and community, a philosophy that has been the cornerstone of the organization since its inception in 1980. Born from a graduate school project at the University at Buffalo, the company was founded on the forward-thinking principle that a health maintenance organization (HMO) focused on preventive care could significantly benefit the Western New York community. This foundational mission, to enable affordable access to quality healthcare, continues to drive every decision and initiative. The company's commitment is delivered through what they proudly call the 'RedShirt® Treatment' – a promise of exceptional, empathetic customer service that treats every member, partner, and associate like family. This isn't just a slogan; it's a tangible ethos that permeates the organization, fostering a collaborative and respectful environment where associates are empowered to make a real difference in the health and well-being of their neighbors.

This dedication to service and community has resulted in a passionate and trustworthy team that is consistently recognized for its excellence. The culture at Independent Health is one of collaboration, not just internally, but with the entire healthcare ecosystem. They believe in working closely with primary care physicians, specialists, and community partners to create a more connected and easily navigable healthcare system. This approach is built on the conviction that the most sustainable solutions are local. By promoting prevention and wellness, revitalizing primary care, implementing payment reform that rewards quality over volume, and enhancing health information technology, Independent Health strives to improve the overall health of the populations it serves. Their values of being passionate, caring, respectful, trustworthy, collaborative, and accountable are not just words on a page; they are the lived experience of the organization, ensuring that every interaction is guided by a genuine desire to help people lead healthier lives.