Client Finance Specialist (LATAM)

Position overview:

We are seeking a detail-oriented, proactive, and client-focused Client Finance Specialist to join our team. This role plays a critical part in ensuring accurate payroll billing, resolving client inquiries, and maintaining smooth financial operations. The ideal candidate will have experience in finance operations, payroll billing, and client account management.

Key Responsibilities:

• Process payroll billing accurately and in alignment with client agreements.
• Generate, review, and validate invoices, ensuring accuracy and completeness.
• Reconcile billing discrepancies and proactively resolve any financial issues.
• Serve as the primary contact for client inquiries related to billing and finance.
• Manage and resolve client support tickets, ensuring timely and effective solutions.
• Escalate complex issues while maintaining clear and professional communication.
• Maintain accurate financial records, including invoices, payments, and account activity.
• Monitor outstanding balances and follow up on overdue payments.
• Prepare and analyze reports, identify trends, and recommend process improvements.

Qualifications:

• 1–3 years of experience in finance, accounting, payroll, or client services.
• Hands-on experience with financial software (e.g., QuickBooks, ADP) and ticketing systems (e.g., Zendesk, Freshdesk) is a plus.
• Detail-oriented with a strong ability to detect discrepancies.
• Excellent communication skills with the ability to simplify complex financial topics for clients.
• Problem-solver with a customer-first approach.
• Highly organized, able to multitask and meet deadlines in a fast-paced environment.