HelpFlowHE

Sales Account Strategist

Since 2015, we've worked with 100+ brands to increase conversions with our unique approach to live chat and level up their operational results through our customer service support.

HelpFlow

Employee count: 11-50

Salary: 60k-100k USD

Philippines only
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Are you a great Sales Specialist? Can you signup good fit clients and drive growth with your sales skills? Join our 100+ person Filipino team that's been creating success together since 2015.

Position: Sales Account Strategist

Working Hours: US Business Hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As a Sales Account Strategist, you will sign up good fit clients to their 1st quarter by executing an existing consultative but structured sales process with prospects. You will drive conversations forward with scheduled & unscheduled calls, email, sms, and other creative follow ups to build interest and eagerness in prospects to move forward in the sales process to a successful signup. This will include engaging in expertise / value building conversations in online communities with prospects that could be a fit for our services.

Responsibilities include but are not limited to:

  1. Preparation / execution of sales calls
  2. Sales follow ups (email, phone, etc.)
  3. Negotiation, closing, and kickoff new clients
  4. Collaborating with CS team on expanding existing clients
  5. Engaging in industry social media communities

Requirements

Work Experience:

(* items are required)

  1. * Experience owning & achieving sales quota in B2B services with $10K initial contracts & $60K-$100K+ annual values.
  2. * Experience with B2B consultative sales process with 2-3 call sales process, vs transactional sales process.
  3. * Experience working in customer service BPO, with strong understanding of business model and success for clients.
  4. * Experienced and effective with sales / CRM tools for prospect communication, pipeline management, etc.
  5. * Can craft concise & compelling sales emails, both for followup and prospect response situations.

Qualifications Required:
(* items are required)

  1. * Remote work ready:
    1. stable high speed internet with backup
    2. computer (laptop or desktop) with recommended quad core CPU 2.5hgz+, RAM 8GB+, and dual monitor
    3. headset, mic, and webcam for meetings
    4. focused workspace.
  2. * Fluent in conversational english written and verbal.
  3. Ideally, at least 1 year of work from home experience

Role based:

(* items are required)

  1. * Metrics driven & self motivated, with an ability to set / keep a pace independently day to day.
  2. * Competitive & driven to win, especially in the face of adversity or challenges. Enjoys pursuing challenges.
  3. * Personable- Projects a positive first impression on everyone across live or digital mediums, with a clear err of positivity, connection, confidence, and clarity. You are not shy or off putting, even in “new” situations.

Benefits

  1. Salary of (rate)/hr depends on experience
  2. Paid leave
  3. HMO reimbursement
  4. Fixed schedule with weekends off
  5. Training and travel opportunities
  6. Work from home, fully remote, no office visits required

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About the job

Apply before

Jun 30, 2024

Posted on

May 01, 2024

Job type

Full Time

Experience level

Senior

Salary

Salary: 60k-100k USD

Location requirements

Hiring timezones

Philippines +/- 0 hours

About HelpFlow

Learn more about HelpFlow and their company culture.

View company profile

Since 2015, we've worked with 100+ brands to increase conversions with our unique approach to live chat and level up their operational results through our customer service support.

From the beginning, we focused on providing high level "business partner minded support" to our clients rather than the lowest cost "outsourced agents" other providers have pitched for decades.

With our 24/7 live chat team, we're not just answering visitor questions. We're leveraging our dataset and technology to predict abandons and engage with helpful conversations, leading to a "perfect timing" feeling in customers (and an insane ROI).

With our customer service team, we're not just answering basic support tickets for an hourly fee or a few dollars per ticket. We're configuring robust KPI metrics systems and reporting processes while streamlining your customer service process, which makes your entire operation more profitable (and produces loads of happy customers).

Culture Fit For Our Company

  • Happy and Successful on A Virtual Team: You prefer working virtually, you’re happy in this environment, and you use best practices for virtual teams to be successful.

  • Independently Effective: Once you understand the end goal, you are able to work independently day by day to achieve that goal. You know when to seek out help if needed.

  • Fast Learner: You don’t know everything, but can learn anything with a little direction from your Manager and the initiative you have to find self-guided / online resources.

  • Computer Savvy and Efficient: You have moderate to advanced computer experience, such as navigating quickly, using multiple apps at once, etc.

  • Levelling Up: You see and pursue opportunities to improve yourself, and the company.

  • Process: You respect creating and using processes, and take the time to document processes so that other team members can support you and scale your success.

Employee benefits

Learn about the employee benefits and perks provided at HelpFlow.

View benefits

Healthcare benefits

HMO coverage up to USD 50/Month.

Paid time off

This is rare with remote/freelance jobs.

View HelpFlow's employee benefits
Claim this profileHelpFlow logoHE

HelpFlow

Company size

11-50

Founded in

2014

Chief executive officer

Jon Tucker

Employees live in

View company profileVisit helpflow.com

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