HelpFlowHE

Graphic Designer

Since 2015, we've worked with 100+ brands to increase conversions with our unique approach to live chat and level up their operational results through our customer service support.

HelpFlow

Employee count: 11-50

Philippines only
Apply now

Position: Graphic Designer

Working Hours: Available for a standard 8-5P Eastern time zone, Monday-Friday excluding holidays

Mission:

As a Designer at Signature Athletics, you will be responsible for setting up 1-3 uniform package designs (3-5 products each) for dye sub-cut and sew manufacturing, handling 1-3 logo conversions for embroidery, 1-3 logo conversions for DTG printing, including mock-ups and revisions as requested by clients and our sales team each day. Signature Athletics is growing rapidly. It's a fast-paced exciting environment with a revolutionary process for sports-team uniform and apparel at the youth, travel, club, and recreational level. Signature Athletics has a unique fun and high-performing culture that has been recognized as one of the best places to work.

Core Responsibilities:

  1. Elevate the Culture:
    1. Schedule a 15-minute meeting with 1 person in the company every week to get to know everyone on the team!
    2. Find opportunities to elevate our self-awareness and emotional intelligence.
  2. Product Design:
    1. Create designs that players in the market who aren't even on the team want.
    2. Manage logo design requests on behalf of our clients, including the preparation of logos for each specific vendor.
    3. Use design to feature bundles and products in a way that increases conversion rates and AOV.
    4. Manage GoVisually, our Art Approval software, and ensure that clients approve their artwork in 1 business day.
  3. Client Facing Designs:
    1. Management & Reviewing Design Tickets
    2. Product(s) Initial Mock Ups & Revision
    3. Logo Mock-Ups & Revision
    4. Team Store Banner
    5. 3D eCom Rendering
    6. Initial Grading Artwork
    7. Off-Menu Initial Mock-Up & Revision
    8. Brand Guides Initial Mock-Up & Revision
    9. Logo Convert & Save
    10. Quality Check Graded Artwork

Requirements

Job Specific Skills

  1. 5+ years experience in dye sublimation design, proficiency with required software like Ziflow, HubSpot, Google Drive, Slack, and Adobe Illustrator
  2. Expert Level Tactician: Experienced as an expert-level tactician in Client-Facing and Production Design as well as Quality Checks on other designers' work to ensure quality prints on the final apparel items.
  3. Demonstrated History: Has proven experience, best practices, and documented processes for the major functional responsibilities.
    1. Design: Examples of creating Designs that drive demand
    2. Time Management: Examples of managing high ticket volume environments
    3. Ideal Team Player: Examples of being a culture fit with the organization
  4. Highly Tech Enabled & Remote Experience: Works well with and is excited by the impact of technology on the business.
    1. Enjoys being in a remote environment and demonstrates self-accountability in that environment
    2. History of identifying areas ripe for automation or simplification and being a partner to the manager to bring issues up, discuss, and solve them!

Qualifications Required:

(* items are required)

  1. * Remote work ready:
    1. Stable high-speed internet with backup
    2. Computer (laptop or desktop) with recommended quad-core CPU 2.5hgz+, RAM 8GB+, and dual monitor
    3. Headset, mic, and webcam for meetings
    4. Focused workspace
  2. Fluent in conversational English written and verbal
  3. Ideally, at least 1 year of wor-from-home experience

Benefits

  1. Salary depends on experience
  2. 13th Month Annual Bonus (contingent on you being with the company for +6 months and continuing employment through December 15th)
  3. Weekends off
  4. Work from home, fully remote, no office visits required

Elevate your application

Let our AI craft your perfect cover letter and align your resume to this job's criteria.

By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.

Apply now

Please let HelpFlow know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Jun 29, 2024

Posted on

Apr 30, 2024

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About HelpFlow

Learn more about HelpFlow and their company culture.

View company profile

Since 2015, we've worked with 100+ brands to increase conversions with our unique approach to live chat and level up their operational results through our customer service support.

From the beginning, we focused on providing high level "business partner minded support" to our clients rather than the lowest cost "outsourced agents" other providers have pitched for decades.

With our 24/7 live chat team, we're not just answering visitor questions. We're leveraging our dataset and technology to predict abandons and engage with helpful conversations, leading to a "perfect timing" feeling in customers (and an insane ROI).

With our customer service team, we're not just answering basic support tickets for an hourly fee or a few dollars per ticket. We're configuring robust KPI metrics systems and reporting processes while streamlining your customer service process, which makes your entire operation more profitable (and produces loads of happy customers).

Culture Fit For Our Company

  • Happy and Successful on A Virtual Team: You prefer working virtually, you’re happy in this environment, and you use best practices for virtual teams to be successful.

  • Independently Effective: Once you understand the end goal, you are able to work independently day by day to achieve that goal. You know when to seek out help if needed.

  • Fast Learner: You don’t know everything, but can learn anything with a little direction from your Manager and the initiative you have to find self-guided / online resources.

  • Computer Savvy and Efficient: You have moderate to advanced computer experience, such as navigating quickly, using multiple apps at once, etc.

  • Levelling Up: You see and pursue opportunities to improve yourself, and the company.

  • Process: You respect creating and using processes, and take the time to document processes so that other team members can support you and scale your success.

Employee benefits

Learn about the employee benefits and perks provided at HelpFlow.

View benefits

Healthcare benefits

HMO coverage up to USD 50/Month.

Paid time off

This is rare with remote/freelance jobs.

View HelpFlow's employee benefits
Claim this profileHelpFlow logoHE

HelpFlow

Company size

11-50

Founded in

2014

Chief executive officer

Jon Tucker

Employees live in

View company profileVisit helpflow.com

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

11 remote jobs at HelpFlow

Explore the variety of open remote roles at HelpFlow, offering flexible work options across multiple disciplines and skill levels.

View all jobs at HelpFlow

Remote companies like HelpFlow

Find your next opportunity by exploring profiles of companies that are similar to HelpFlow. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join thousands of other remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan