Analyst - Website Security Support - Managed SSL

Location Details:India, Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

Shifts: We offer 24/7 support over 3 shifts. Your shift will be Set.

Join our Team...

Website Security job family at GoDaddy plays a key role in providing support to our website security customers. The MSSL team assists customers with requesting & validating their SSL certificates. They complete the SSL installation, redirects, configuration, & creating a sitemap for https. They also work to resolve any other SSL certificate errors on different types of hosting platforms and Content Management Systems (CMS).

What you'll get to do...

• World Class support via email with Managed SSL customers
• Request and install SSL Certificates (DV Standard, UCC, Wildcard) to servers with control panels, command line (SSH) or remote desktop
• Understand file structure and how to manage multiple CMS applications
• Complete tickets for Managed SSL by following a trained process, checklist, and workflow while also demonstrating strong customer service skills
• Maintaining and monitoring tickets moved to other queues and following up accordingly
• Provide feedback to supervisors and work with leaders to create necessary JIRAs for developers to implement needed changes
• Communicate new findings that will benefit peers
• Quality assurance shows ticket resolutions align with department goals and expectations
• Constant queue grooming to handle complex issues and tickets that are near or over SLA
• Work directly with developers to help provide feedback on processes and tools for Managed SSL
• Strong firewall knowledge and potential cross training in all Website Security Departments

Your experience should include...

• The ability to identify the SSL certificate life cycle and where an SSL request falls when working a MSSL ticket. They would then use their expertise to complete the installation/configuration of a certificate and test it to ensure it is working properly on a customer’s website
• Through experience they will develop knowledge in how to install SSL Certificates across all platform types & knowledge of file structure and management of popular CMS applications across Linux and Windows Operating Systems. Specifically, they would develop knowledge of General Security Concepts++, Network Services & Protocols (TCP/IP & OSI Model), Web Vulnerabilities (XSS, SQLi, LFI/RFI), Database Management (SQL, MSSQL), Apache/Nginx/IIS, Investigate HTTP headers, Security Headers, SSL/TLS, DDoS Mitigation, Website Cache, Website Performance Analysis, Log Management, CDN service & Reverse Proxy

We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our fullEEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.